TECHICAL SUPPORT CONSULTANT - DURBANVILLE

JSM Business Services and Recruitment; Durbanville; On-site; ZAR 240,000 - 360,000; Full time

Job summary

JSM Business Services and Recruitment is seeking a Technical Support Consultant in Durbanville. The role requires fluency in Afrikaans and English and a willingness to commute daily to our offices.

Responsibilities include providing technical support to users, communicating requirements to developers, and installing and maintaining software and hardware. Familiarity with SQL Server, Azure, and web services is a plus.

Qualifications

• Higher Certificate/Degree covering Network Design & Administration, Computer Systems, Databases & Networks.
• Experience in a technical support environment is advantageous.
• Proficiency with Microsoft Office Suite required.

Responsibilities

• Provide technical support to internal and external users.
• Communicate technical requirements to developers.
• Setup and maintain company hardware and software systems.
• Test Company software against test plans.
• Roll out/install software to customers.
• Document installation procedures.
• Collaborate with service providers.
• Deliver first line support for Financial Services products.

Skills

Afrikaans

English fluency

MS Office

SQL Server

PowerShell

C#

VB.Net

Web services/APIs

Azure

Education

Higher Certificate/Degree in Network Design & Administration, Computer Systems, Databases & Networks

Tools

SQL Server

Job description

Technical Support Consultant

Our client is an established company providing software and support to the financial industry. They are currently looking at recruiting a Technical Support Consultant who needs to be fluent in both Afrikaans and English and able to commute daily to their offices in Durbanville.

Duties & Responsibilities

ROLE AND RESPONSIBILITIES

• As part of the Support team, your responsibilities will include:
• Technical support to users - both internal and external to the company
• Communicate technical application requirements to developers
• Setup and maintenance of Company hardware and software systems
• Conduct testing of Company software against test plans
• Rollout / installation of software to customers
• Documentation of install procedures
• Working with service providers
• First line support to our customers on the Company’s products in the Financial Services Industry

Desired Experience & Qualification

QUALIFICATIONS AND EDUCATION REQUIREMENTS

As an applicant, you will need a Higher Certificate / Degree that covers Network Design and Administration, Computer Systems, Databases and Networks, or similar at a credited institution.

EXPERIENCE

Experience in a technical support environment will be an advantage.

PREFERRED SKILLS - TECHNICAL

• Proficient in the use of the Microsoft Office Product Suite.
• General knowledge of databases, preferably Microsoft SQL Server
• Programming with PowerShell, C# and/or VB.Net will be an advantage
• Knowledge / experience with Web services and APIs will be an advantage
• Knowledge / experience with Azure will be an advantage
• Exposure to the financial services industry will be to your benefit