Tech Officer: Quality

Telkom; KwaZulu-Natal; On-site; ZAR 250,000 - 360,000; Full time

Job summary

Telkom Openserve in KwaZulu-Natal seeks a Tech Officer: Quality to perform quality and safety inspections and audits on tools, equipment, materials, work methods and procedures to ensure compliance with standards.

The role involves planning inspections, conducting audits, compiling reports, and coordinating with stakeholders to support quality systems and continuous improvement.

Qualifications

• Must have hands-on knowledge of quality inspection practices.
• Familiar with safety standards and audit procedures.
• Knowledge of Telkom policies and service requirements.

Responsibilities

• Perform quality and safety inspections on tools, equipment, materials and methods.
• Plan and execute inspection programmes and audits.
• Compile and distribute inspection and audit reports, and follow up on actions.
• Liaise with stakeholders and support quality management systems.
• Ensure compliance with procedures and safety requirements.

Skills

Test Equipment

Report Specs

Quality Management

Performance Analysis

Telkom Policies

Education

National Diploma/ Advanced Diploma/ Certificate

Job description

Core Description

To perform quality and safety inspections and audits on tools, equipment materials, work methods and procedures in the NFS, ANM and Network Build Operations environments to ensure that quality and safety standards are adhered to.

Structural Information

Job number: 10005140

Job title: Tech Officer: Quality

Job grade: OP1

Group/ BU: Openserve

Division: Openserve

Span of control: 0

Reports to: Management

REM Functional Area: Technical

Core Description

To perform quality and safety inspections and audits on tools, equipment materials, work methods and procedures in the NFS, ANM and Network Build Operations environments to ensure that quality and safety standards are adhered to.

Job Responsibilities

OUTPUT 1

• Inspected Equipments/ Projects/ Products/ Service
• Register request for inspection
• Plan inspection programme
• Do inspection of equipments/projects
• Compile inspection / progress report
• Distribute inspection report
• Follow up on report
• Update local records
• Liaise with other stakeholders throughout the process

RANGE

• Telecommunication / E / P / P / Service
• BVS Systems
• Exclusive Projects
• Materials
• MDF
• Overhead & Underground Cable Network
• Radio Transmission Systems
• Telephone Equipment
• Tools And Equipment
• Workmanship
• ANO, ANM And Network Build

OUTPUT 2

• Conducted Audits

SUB-OUTPUTS

• Gather information
• Plan audit programme
• Liaise with stakeholders
• Carry out audit
• Provide feedback
• Compile audit progress / report
• Submit report
• Follow up on audit
• Update local records / admin

RANGE

• Internal quality, management system audits
• ANO, ANM And Network Build
• Procedures
• Safety Management
• Work Methods, Tools, Vehicles
• Overhead & Underground Cable Network
• Yards
• Internal operations audits
• Self assessment audits

OUTPUT 3

• Provided Support

SUB-OUTPUTS

• Conduct special investigation
• Liaise with stakeholders
• Localize problem
• Formulate possible solutions
• Assist with implementation of quality systems
• Compile and distribute report
• Follow up on support

RANGE

• Procedures
• Quality systems
• Internal/ External Customers
• Safety Management
• Physical Design

OUTPUT 4

• Compiled Reports

SUB-OUTPUTS

• Receive request / initiate
• Follow up
• Collect information
• Process information
• Generate report
• Validate report
• Distribute to relevant role players

RANGE

• Technical
• Audit
• Statistical
• Progress

Core Competencies

FUNCTIONAL KNOWLEDGE
Test Equipment; Report Format Specifications; Telkom Policies; Customer Needs; Telkom Procedures; Business Plan; Work Instructions; Quality Management; Performance Analysis

Functional Skills

Interpersonal; Conflict Management; Analytical; Communicating; Organizing Techniques; Writing; Computer Applications; Computer Literacy

ATTITUDES/ LEADERSHIP COMPETENCIES

Open Mindedness; Quality Awareness; Confident; Responsible; Proactive

Certifications

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate

Experience

2 Years relevant experience

Additional Information

Special Requirements

• Valid Drivers license
• Ability to travel and stay out overnight

Physical Requirements

• Work at Heights
• Work in Confined Spaces

Key Stakeholders