Snr Manager: Network Operations

Telkom; Gauteng; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Telkom Openserve is seeking a Snr Manager: Network Operations to lead the network operations strategy and area execution in a dedicated region. You will drive the engineering build, field operations, and fault management to ensure reliable core and access networks and top-quality customer experiences.

Candidates should have 7 years of related experience, including at least 2 years in a management role, with a Bachelor's Degree or Advanced Diploma.

Qualifications

• 7+ years relevant experience with at least 2 years in a managerial role

Responsibilities

• Manage the Network Operations business plan and area execution
• Develop and implement the area's business plan and targets
• Ensure efficient and reliable core and access networks including cable infrastructure
• Oversee fulfillment and assurance processes and customer experience
• Lead project management, risk, and compliance within Openserve
• Manage budget (OPEX/CAPEX) and performance reporting
• Develop a high-performance team and drive BBBEE diversity targets
• Establish strong relationships with internal/external stakeholders
• Ensure health and safety and governance in the network environment
• Provide training and development for the team

Skills

Leadership

Strategic thinking

Project management

Stakeholder management

Communication

Problem solving

Financial acumen

Operations management

Customer experience

Education

Bachelor's Degree/Advanced Diploma

Job description

Structural Information

Job number: 10026681

Job title: Snr Manager: Network Operations

Job grade: M4

Group/ BU: Openserve

Division: Openserve

Span of control: 5-10

Reports to: Executive Management

Core Description

Responsible for the effective management of a Network Operations business plan that will enable innovative, current and future, infrastructure in a dedicated area/ region. Implement and manage engineering build and field operations with a strong focus on the efficiency and reliability of the core and access network including all cable infrastructures in the dedicated area/ region including rehabilitation of the network. Implement and manage effective fulfillment and assurance processes, as well as the end-to-end process flow to create and maintain a positive customer experience.

Job Responsibilities

• Management of the Network Operation's business plan
• Develop and execute the area's business plan
• Obtain required information from key role players
• Identify, and ensure the implementation and tracking of targets & goals for environment
• Implement and manage access engineering build and field operation
• Ensure an efficient and reliable core and access network including all cable infrastructures
• Project Management implementation
• Effective management of fulfillment and assurance processes
• Ensure that customers are connected to the network
• Ensure that quality & timeline requirements are met
• Manage the performance, productivity, development and wellbeing of own team:
• Effective people management
• Provide appropriate training and development initiatives
• Establish conducive work environment
• Manage employee health & safety
• Develop a high-performance team
• Manage the performance, productivity, and wellbeing of own team
• Implement human capital plan and work force planning
• Ensure leadership and performance aligned with culture and values
• Efficient management of functional area:
• Build and maintain efficient relationships with key internal,external stakeholders and service providers
• Manage and control activities outsourced to contractors and ensure quality checks
• Manage and control installations (wireless & fibre)
• Manage and control network & cable maintenance and faults
• Manage and control network rehabilitation
• Manage and control quality audits
• Monitor and mitigate risks (including business continuity and operational risk management) within the network environment
• Support strategic projects led from Openserve
• Manage OPEX and CAPEX budget, expenditure and performance reporting
• Ensure legal compliance and corporate governance
• Implement and adhere to Openserve policies and procedures
• Drive BBBEE Diversity targets

Core Competencies

Functional Knowledge: Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operationalv System

Functional Skills: Conceptual Ability; Communication; Performance Achievement; Problem Solving; Relevant Technical; Diversity Management; Change Management; Ability to examine information

Attitudes/ Leadership Competen

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Adopting practical approaches, Examining information
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Openserve Valuescies

Certifications

Education

NQF 7: Bachelor's Degree/ Advanced Diploma

Experience

7 Years relevant experience, of which at least 2 years on management level

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders

• Customers
• Labour
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers
• Mobile Cellular Networks