Tech Officer & Junior Customer Engineer — Remote Hardware Support

BCXP; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An IT services company in Pretoria is looking for a Junior Customer Engineer. The ideal candidate will provide routine hardware services and support, ensuring compliance with service levels and installation instructions. The role requires a Grade 12 diploma, a minimum of 2 years of experience in hardware solutions in a retail environment, and relevant IT certifications such as CompTIA or MCSA. Local travel is necessary, and candidates must have a valid driver's license and reliable vehicle.

Qualifications

• NQF 4 qualification with a Grade 12 National Diploma.
• Minimum of 2 years' experience in hardware solutions installations within retail.
• Certifications in CompTIA, MCSA, or Linux preferred.

Responsibilities

• Provision of routine hardware service or remote diagnostics.
• Installation and removal of hardware/software following instructions.
• Maintain configuration management systems including CMDB.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

CompTIA Linux+

Job description

An IT services company in Pretoria is looking for a Junior Customer Engineer. The ideal candidate will provide routine hardware services and support, ensuring compliance with service levels and installation instructions. The role requires a Grade 12 diploma, a minimum of 2 years of experience in hardware solutions in a retail environment, and relevant IT certifications such as CompTIA or MCSA. Local travel is necessary, and candidates must have a valid driver's license and reliable vehicle.