Tech Officer: Workshop

BCXP; Sandton; On-site; ZAR 180,000 - 280,000; Full time

Job summary

BCXP is seeking a Workshop Technician to maintain and refurbish point of sale hardware, ensuring daily productivity targets are met through cost-effective repair methods. The role involves troubleshooting, QA testing, and training field resources to uphold service standards.

Responsibilities include detailed repairs, QA instrumentation, test jig setup, and documenting repairs in Navision. Must have 2+ years in hardware/software repair and relevant certifications.

Qualifications

• Minimum 2-years’ experience in repairing and testing hardware and software applications.

Responsibilities

• Complete hardware repairs, to component level.
• Utilise tools and instrumentation, including sophisticated Hi-Tech electronic instruments, in the actioning of repairs and quality assurance.
• Setup test jigs for the purpose Quality Assurance (QA) testing.
• Test repaired units, as well as compile quality control documentation for the repaired items.
• Capture the details of the hardware repairs completed on the Navision System.
• Assist with the technical preparedness of field resources through the provision of Basic Repairs Training, as well as conducting training with new Workshop resources.

Skills

ICT Knowledge

Analytical thinking

Customer Focus

Troubleshooting

Education

NQF 4: Grade 12 National Diploma

National Diploma

Job description

Select how often (in days) to receive an alert:

Team Leader: Workshop / Ops Specialist: Workshop

Grade

OP1

Core Description

Responsible for maintenance repairs and refurbishment of point of sale devices, including desktops, monitors, printers, scanners, etc. Ensure that daily productivity targets are met consistently by identifying, and executing, cost effective repair methods. Perform proper troubleshooting and repairs to mitigate the number of reopened calls

Key Deliverables / Primary Functions

• Complete hardware repairs, to component level.
• Utilise tools and instrumentation, including sophisticated Hi-Tech electronic instruments, in the actioning of repairs and quality assurance.
• Setup test jigs for the purpose Quality Assurance (QA) testing.
• Test repaired units, as well as compile quality control documentation for the repaired items.
• Capture the details of the hardware repairs completed on the Navision System.
• Assist with the technical preparedness of field resources through the provision of Basic Repairs Training, as well as conducting training with new Workshop resources.

Core Functional Skills & Capabilities

ICT Knowledge

Analytical and Problem Solving

Customer Focus

Technical Report writing

Core Behavioural Competencies

Applying expertise & Technology

Culture Match

Job Match

Following instructions & procedures

Working with people

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in repairing and testing hardware and software applications.

Certifications

CompTIA A +

MCSA

MCSE

Certification in Microsoft Windows and Linux.

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Electronics Certification

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control

0

Level of Engagement

Engagement with all levels internal to the Business Unit

Special Requirements / Employment Condition

Ability to work extended /long hours as and when required