Tech Officer: Customer Engineer (FS)

BCXP; Gqeberha; On-site; ZAR 180,000 - 300,000; Full time

Job summary

BCXP in South Africa seeks an IT Support Technician to provide on-site and remote support for hardware/software deployed in stores. You will diagnose incidents, resolve issues on the spot, and guide junior technicians while ensuring adherence to service levels.

With 2 years of IT experience and a CompTIA A+ certification, you will travel locally and support multiple clients, contributing to effective incident management and project rollouts.

Qualifications

• NQF 4: Grade 12 National Diploma.
• Minimum 2 years’ experience in IT support.
• CompTIA A+ certification.
• Valid driver’s license and reliable vehicle; willingness to travel locally.

Responsibilities

• Attend to Severity 1 incidents and ensure first-time resolution.
• Provide first-line and on-site IT infrastructure support at client stores.
• Mentor junior technicians onsite.
• Operate and troubleshoot installed hardware/software per SOPs.
• Maintain SLAs for maintenance and non-maintenance tasks; perform preventive maintenance.

Skills

Customer Focus

ICT Knowledge

Problem solving

Teamwork

Education

Grade 12 / National Diploma (NQF 4)

Tools

CompTIA A+

A+ Certification

Job description

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Company: BCXP

Business unit, Department, Reporting

Business Unit: Cloud Platform Solutions

Department Field Services

Job grade: OP1

Core Description

To provide technical support for incidents arising from the hardware deployed in the stores.

Key Deliverables / Primary Functions

• For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
• Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
• Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
• Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
• Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance

Core Functional Skills & Capabilities

Customer Focus

ICT Knowledge

Problem solving

Teamwork

Core Behavioural Competencies

Job Match

Culture Match

Applying expertise & Technology

Following instructions & procedures

Working with people

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Experience

2 years’ experience

Certifications

CompTIA A+

A+

Level of Engagement & Span of Control

Level of Engagement :Internal and external clients

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required