Tech Officer: Jnr Customer Engineer (FS)

BCXP; Gauteng; On-site; ZAR 210,000 - 270,000; Full time

Job summary

BCXP is seeking a Tech Officer: Jnr Customer Engineer (FS) to provide routine hardware service and remote diagnostics under supervision. You will work to ensure contract SLAs with clients, using Remedy and other tools to resolve issues and maintain CMDB accuracy.

The role requires at least 2 years in retail hardware support, a valid driver’s license, and willingness to travel locally. Expected to work extended hours when needed; certification in CompTIA or Linux is a plus.

Qualifications

• Minimum 2-years’ experience in attending to, and installing hardware solutions in a Retail Environment.
• NQF 4: Grade 12 National Diploma is required.
• Local travel and a valid Drivers Licence with reliable vehicle.
• Willingness to work extended hours as needed.

Responsibilities

• Continuously use operating systems, hardware, tools and documentation to maintain the CMDB and configurations.
• Perform tasks for operating and controlling installed hardware and software to meet service levels.
• Follow plans for hardware/software installation or removal with accuracy and tracking.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

CompTIA Certification

MCSE / MCSA

LPIC Linux 1/2

Tools

Remedy

Job description

Select how often (in days) to receive an alert:

Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required