Team Manager: Claims

Pivot Services; Rosebank; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Pivot Services in Rosebank, South Africa, seeks a claims team leader to manage Personal Lines and Commercial Line claims, ensuring effective settlement or finalisation and alignment with company objectives.

You will lead a skilled team, authorise claims within the Delegation of Authority, respond to stakeholder queries, monitor performance, drive risk controls, and uphold TCF principles throughout the claims process.

Qualifications

• 10+ years in Short-Term Insurance claims (Personal & Commercial)
• 3+ years as a team leader in claims
• Experience managing a claims team and performance targets

Responsibilities

• Lead a team responsible for Personal Lines and Commercial Line claims
• Authorise claims within the approved Delegation of Authority
• Respond promptly to queries/escalations from members, brokers and stakeholders
• Align and maintain processes for effective claims assessment and decisions
• Explain targets to staff and monitor performance objectives
• Drive risk awareness and controls within the claims team
• Embed Treating Customers Fairly (TCF) in the claims assessment process

Skills

Claims management

Team leadership

Education

NQF4/Grade 12

Insurance CERTs (COP/Intermediate)

Diploma in Short-Term Insurance

Job description

Added: 27 October 2026 Listing date: Not supplied

Verified listing Employer, application source and closing date checked before publication.

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About the Role

To effectively control, guide and manage a claims team responsible for the PPS Short Term Insurance claims and to drive and deliver exceptional performance through maximum effectiveness in claims process (settlement and or finalisation) to our PPS members. Ensure best practice and supporting the company in meeting its objectives.

Key Responsibilities

• Role and Responsibilities - Lead a team responsible for Personal Lines and Commercial Line claims - Authorise claims within the approved Delegation of Authority - Respond promptly to all queries/escalations raised by members, Internal Advisors/Brokers and other stakeholders - Align and maintain processes to ensure effective claims assessment and decisions are taken - Explain targets to all claims staff and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfacti... - Drive risk awareness and controls within the claims team and report any operational loses - Ensure that TCF (Treating Customers Fairly) principles are embedded in the claims assessment process

Qualifications and Experience

• Education: - NQF level 4: Grade 12 - COP/ Intermediate and Higher certificates in Insurance Studies or Diploma in Short term insurance - Insurance Management qualification would be advantageous. - Experience: - 10+ years’ experience within a Short-Term Insurance claims environment (both for Commercial and Personal Lines), of which 3 years spend as a team leader, team m...