Team Leader (Sales) - Utilities

Huntswood; KwaZulu-Natal; Presencial; ZAR 400 000 - 660 000; Tempo integral

Resumo da oferta

Huntswood Group is seeking a Team Leader (Sales) within the Utilities sector to drive customer service performance and operational efficiency for Huntswood clients and their customers.

The role focuses on managing KPIs, resourcing, HR matters, coaching, and ongoing talent development, with a strong emphasis on aligning with Huntswood values and driving continuous improvement across the team.

Qualificações

• Existing team leader within the Utilities space.
• At least 12 months experience in sales.
• Extensive experience navigating multiple systems.
• Strong technical problem solving skills.
• High attention to detail.

Responsabilidades

• Managing performance and achievement of team KPIs.
• Leave/absence management ensuring required resourcing is available as per SLA.
• Disciplinary & HR related matters in line with policy.
• Maintains team motivation and implements rewards & incentives.
• Ensure employee experience aligns with Huntswood culture.
• Ongoing coaching provided to advisors; regular call listening.
• Team development conversations (CPD, succession, career pathing).
• Monthly 1-1s with team members; identify top talent.
• Address skill gaps; arrange assistance as needed.
• Complete required reports per schedule (daily, weekly, monthly).
• Drive change initiatives to achieve desired team outcomes.

Conhecimentos

Team leadership

Sales experience

Systems navigation

Problem solving

Attention to detail

Descrição da oferta de emprego

Team Leader (Sales) - Within Utilities

The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.

Job Description

• Managing Performance and achievement of team KPIs
• Leave/ Absence management ensuring required resourcing is available as per SLA.
• Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
• Maintains team Motivation.
• Rewards & Incentives are planned and implemented on an ongoing basis.
• Ensure that the employee experience is consistent with the HW culture
• Ongoing coaching provided to the advisors.
• Regular call listening
• Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
• On going knowledge sharing activities to keep the team updated
• Monthly 1-1s with team members
• Identify and nurture top talent within the team.
• Identify skills / knowledge gaps and independently address or escape for assistance
• All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
• Drive change initiatives ensure it as the desired outcome within your team

Job Requirements

• You will need to be an existing team leader within the Utilities space
• You will have at least 12 months experience in sales previously
• You must be available to start on Thursday 26th November
• Extensive experience Navigating multiple systems
• Strong technical problem solving skills
• High attention to detail

Required Skills

• Able to successfully upskill a team.
• Continuous improvement
• Operational Knowledge
• Prioritization of workload

Interview Process:
The interview process will consist of 1 stage with our Head of Delivery. This will focus on a review of experience, behavioural capability, and competency-based questions.

Core Behaviour

Huntswood's employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:

• Bring Your "A" Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."