Team Leader (Sales) - Utilities

CXP are now part of the Huntswood Group; Durban; Presencial; ZAR 420 000 - 600 000; Tempo integral

Resumo da oferta

Huntswood Group is seeking a Team Leader (Sales) within the Utilities sector to drive superior customer service performance for Huntswood clients. The role focuses on achieving outstanding quality and operational efficiency, managing KPIs, and coaching a high-performing team in a dynamic environment.

The successful candidate will lead performance, resource planning per SLA, and create a culture of continuous improvement while mentoring advisors and delivering consistent results.

Qualificações

• Existing team leader in the Utilities space.
• At least 12 months experience in sales.
• Available to start on Thursday 26th November.
• Experience navigating multiple systems.
• Strong technical problem solving skills.

Responsabilidades

• Manage performance and achievement of team KPIs.
• Leave/Absence management to ensure required resourcing per SLA.
• Handle disciplinary & HR matters in line with policy.
• Maintain team motivation with rewards & incentives.
• Ongoing coaching and regular 1-on-1s with team members.
• Prepare and review reports daily, weekly and monthly.
• Drive change initiatives to achieve desired outcomes within the team.

Conhecimentos

Upskilling team

Continuous improvement

Operational knowledge

Workload prioritization

Descrição da oferta de emprego

Team Leader (Sales) - Within Utilities

We are looking for a Team Leader with the right talent and skills to lead our teams.

The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.

Job Description

• Managing Performance and achievement of team KPIs
• Leave/ Absence management ensuring required resourcing is available as per SLA.
• Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
• Maintains team Motivation.
• Rewards & Incentives are planned and implemented on an ongoing basis.
• Ensure that the employee experience is consistent with the HW culture
• Ongoing coaching provided to the advisors.
• Regular call listening
• Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
• On going knowledge sharing activities to keep the team updated
• Monthly 1-1s with team members
• Identify and nurture top talent within the team.
• Identify skills / knowledge gaps and independently address or escape for assistance
• All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
• Drive change initiatives ensure it as the desired outcome within your team

Job Requirements

• You will need to be an existing team leader within the Utilities space
• You will have at least 12 months experience in sales previously
• You must be available to start on Thursday 26th November
• Extensive experience Navigating multiple systems
• Strong technical problem solving skills
• High attention to detail

Required Skills

• Able to successfully upskill a team.
• Continuous improvement
• Operational Knowledge
• Prioritization of workload

Interview Process

The interview process will consist of 1 stage with our Head of Delivery. This will focus on a review of experience, behavioural capability, and competency‑based questions.

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

It's not just about what we do, but the way we do it. And it's our values that make us special.