Team Leader - Outbound - Claremont, South Africa

WNS; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

WNS in Cape Town is seeking a telesales team leader to drive high sales and ensure excellent call quality. You will lead the phone-based sales team, coordinate with field sales, and keep administration up to date. Rotating shifts apply to cover a Mon–Sun work week.

The role focuses on KPI delivery, staff development, and maintaining strong customer service, with emphasis on reducing attrition and absenteeism while delivering first-class results.

Qualifications

• Minimum 12 months sales team leader experience.
• Proven leadership / supervisory experience.

Responsibilities

• Deliver success against KPI targets through effective management of people.
• Create a positive learning environment that develops Lead Associates to Associates.
• Model behavior to support first class customer service and drive team engagement.
• Understand and act on factors affecting attrition and absenteeism.
• Facilitate direct sales by managing and motivating team members to sell.
• Coordinate with team members to keep everyone informed on progress.
• Build strong relationships within the team and motivate high performance.
• Coach teammates by sharing expertise to improve skills.

Skills

Leadership

Telesales

Team management

Coaching

Education

Matric or equivalent

Job description

Job Description

Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone to make sales transactions and support field sales. This role includes administrative duties and you will have to ensure that your work is always up to date. Rotating shifts will be included to accommodate a Monday – Sunday work week.

Responsibilities

• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops Lead Associates, Senior Associates and Associates
• Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
• Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
• Facilitate direct sales by managing team members and encouraging them to make sales
• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.

Experience Required

• Minimum 12 month sales team leader experience. (Essential)
• Previous and proven leadership / supervisory experience (Essential)

Qualifications

Qualifications and Accreditation: Matric or equivalent