Team Leader - Funeral Plans & Life Cover

Isilumko Staffing; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Isilumko Staffing seeks an experienced Team Leader to head a high-performing telesales team in KwaZulu Natal, focusing on Funeral Plans and Life Cover products. You will coach, develop, and drive sales targets while ensuring regulatory compliance and quality service.

You will lead coaching sessions, monitor performance, and support recruitment and onboarding of new agents, fostering a peak-performance culture in a regulated environment.

Qualifications

• NQF Level 7 qualification is essential.
• Minimum 3 years’ experience in a Team Leader or supervisory role within a call centre or contact centre sales environment.
• Minimum 5 years’ total experience in telesales, insurance sales, or contact centre sales environments.
• Proven track record of achieving and exceeding sales targets in funeral or life insurance telesales.

Responsibilities

• Lead, motivate, and manage a team of Telesales Agents selling Funeral Plans and Life Cover products.
• Drive achievement of individual and team sales targets with high service quality and compliance.
• Monitor daily sales performance, productivity, and conversions; implement corrective actions as needed.
• Conduct regular coaching and performance management sessions.

Skills

Team leadership

Sales leadership

Coaching

Regulatory compliance

Telesales

Data analysis

Education

NQF Level 7 Diploma/Bachelor's

Tools

CRM systems

Microsoft Office

Job description

Team Leader - Funeral Plans & Life Cover

LOCATION: KwaZulu Natal

EMPLOYMENT TYPE: Temp

RATE: Market related

Job Summary

An exciting opportunity exists for an experienced and results-driven Team Leader to join a high-performing telesales operation in KwaZulu Natal specializing in Funeral Plans and Life Cover products. The successful candidate will lead, coach, and develop a team of Telesales Agents while driving consistent achievement of sales targets and maintaining full regulatory compliance. This role is ideally suited to a proven insurance sales leader with a demonstrable track record in funeral and life insurance telesales environments and a genuine passion for people development.

Key Responsibilities

• Lead, motivate, and manage a team of Telesales Agents responsible for selling Funeral Plans and Life Cover products, fostering a high-performance, target-driven team culture.
• Drive achievement of individual and team sales targets while maintaining high standards of service quality, compliance, and customer care.
• Monitor daily sales performance, productivity, and conversion metrics, implementing timely corrective actions and performance improvement strategies where required.
• Conduct regular one-on-one coaching, mentoring, and structured performance management sessions to enhance agent capability and effectiveness.
• Facilitate ongoing sales training, product knowledge sessions, role-plays, and objection-handling workshops to keep the team sharp and competitive.
• Monitor call quality and ensure full adherence to insurance industry compliance requirements, FAIS regulations, and internal company standards.
• Analyze sales trends and performance data, identify improvement opportunities, and implement targeted strategies to optimize team output.
• Support the recruitment, onboarding, and training of new team members to ensure a smooth integration into the sales environment.
• Manage disciplinary processes, employee relations matters, and performance improvement plans in line with company policy and labor legislation.
• Prepare and submit accurate sales, performance, and operational reports to management, and serve as the first point of escalation for customer and agent-related concerns.

Requirements

• NQF Level 7 qualification (Diploma, Bachelor’s Degree, or equivalent) is essential.
• Minimum 3 years’ experience in a Team Leader or supervisory role within a call centre or contact centre sales environment.
• Proven, non-negotiable experience leading teams that sell Funeral Policies and/or Life Cover products.
• Minimum 5 years’ total experience in telesales, insurance sales, or contact centre sales environments.
• Demonstrated track record of consistently achieving and exceeding sales and performance targets through effective team leadership.
• Solid understanding of funeral insurance and life insurance product structures, benefits, and regulatory requirements.
• Experience in coaching, mentoring, and developing sales agents to reach peak individual and collective performance.
• Strong knowledge of sales methodologies including needs analysis, objection handling, and closing techniques.
• Sound working knowledge of compliance and legislative requirements within the South African insurance industry.
• Computer literate with proficiency in CRM systems and the Microsoft Office suite; strong analytical and reporting capabilities.

Key Competencies

• Inspirational leadership
• Results-driven mindset
• Coaching and development
• Performance management
• Sales management acumen
• Strategic thinking
• Customer centricity
• Accountability and ownership
• Resilience under pressure
• Planning and organizing

staffing - activate – industrial