Team Leader: Debtors Admin

Vox Telecommunications; Wes-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Job summary

Vox Telecommunications in South Africa is seeking a Debtors Admin Team Leader who is detail-oriented, dynamic and passionate to drive a fast-paced accounts and billing environment. You will oversee a team handling customer inquiries on accounts, updates and billing disputes in a structured, service-driven setting.

You will be responsible for mentoring agents, managing performance, and acting as a point of escalation for staff, management and customers, ensuring accurate reporting and timely

Qualifications

• Matric/Grade 12 qualification required.
• Proven prior management experience.
• Additional language abilities are advantageous.

Responsibilities

• Manage a team of agents who handle inbound calls, live chats and emails.
• Be a point of escalation for both the agents, management and customers.

Skills

attention to detail

decision making

problem solving

communication skills

working under pressure

reporting

customer focus

target driven

Education

Matric / Grade 12

Job description

Are you our new Debtors Admin Team leader?

We are looking for a detail-oriented, dynamic and passionate individual to join the team.

We work in a fast-paced environment where we assist customers with their account and billing enquires.

From account updates to billing disputes - we handle it all!

Main responsibilities:

• Manage a team of agents who work on inbound calls, live chats and emails.
• Be a point of escalation for both the agents, management and customers.

Qualifications & Experience

Minimum Requirements:

• Matric / Grade 12
• Prior management experience
• Additional language advantageous

Skills, Competencies & Attributes:

• Exceptional attention to detail and accuracy.
• Strong analytical and decision-making skills
• Strong problem-solving abilities with a proactive approach to resolving issues.
• Excellent verbal and written communication skills.
• The ability to work effectively under pressure and meet deadlines.
• Strong reporting and administrative skills.
• A customer-focused approach with a commitment to delivering excellent service.
• A target-driven and results-oriented mindset.