Team Leader

Fidelity Services Group; Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Fidelity Services Group (Randburg) seeks a candidate to assist the Operations Manager in the Cash in Transit division, ensuring CIT operations adhere to planned procedures and schedules. The role requires a clear record, PSIRA Grade C, CIT certification, and firearm competency.

Responsibilities include ATM-related investigations, balancing, SLA checks, and training coordination, with an expectation to work under pressure and irregular hours.

Qualifications

• Clear Criminal record.
• PSIRA accredited with a minimum Grade C qualification.
• CIT certificate.
• Firearm competency – handgun qualification.
• Computer literate (compulsory).
• 3+ years’ experience in security industry or similar role (advantageous).
• CIT management/supervisory experience is advantageous.
• Valid driver’s licence is an advantage.
• Own transport is advantageous.
• Able to work under pressure.
• Prepared to work irregular hours.
• Clear disciplinary record.

Responsibilities

• ATM investigations
• Missed loads feedback
• Daily update I r o balancing
• Daily update on SLA checks - alarm testing
• Daily updates/follow ups on SLA breaches and canister breaches
• Tracking of shortages per custodiam
• Scheduling refreshed training for custodians
• Downloading FLM footage and spot checks
• ATM equipment checks/report
• Error feedback on ATMs
• Timekeeping on Nedbank and Capitec vehicles
• ATM Billing
• Takeover swaps/balances arranged before custodian leaves
• Auditor involvement in swaps/balances for Sol/Lesaka/Capitec/Spark

Skills

Clear criminal record

Computer literacy

Attention to detail

Planning and organising

Customer service

Communication skills

Able to work under pressure

Education

PSIRA Grade C

CIT certificate

Firearm competency

Job description

Reporting to the Branch Manager The above position is vacant at our Randburg Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is an advantage
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

FCS

Reporting to the Branch Manager The above position is vacant at our Randburg Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is an advantage
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not Totally Inclusive)

• ATM investigations
• Missed loads feedback
• Daily update I r o balancing
• Daily update on SLA checks - alarm testing etc
• Daily updates/ follow ups on both SLA breach and canister breaches
• Tracking of shortages per custodiam
• Scheduling of refreshed training for custodian
• Downloading of all FLM footage and performing spot checks
• ATM equipment checks/report
• Error feedback on all ATM's (SOL/ SPARK/ Capitec)
• Timekeeping on all Nedbank and Capitec Dedicated Vehicles
• All ATM Billing
• Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
• Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark

Other Personality Attributes And Core Competencies

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.