Team Lead - Alternative Channels & Growth

Wesbank; Johannesburg; On-site; ZAR 10 - 12; Full time

Job summary

Wesbank in Johannesburg is seeking a Team Leader for Alternative Channels to manage the sales and service team, ensuring targets are met within compliance and delivering exceptional customer service. The role emphasizes driving sales across campaigns, maintaining product knowledge, and fostering strong customer relationships.

The position requires coordinating cross-functional work, analysing feedback, and coaching staff to improve outcomes while aligning with organisational values and

Responsibilities

• Manage and support the sales and service team to reach targets while complying with processes and procedures
• Drive sales across product and campaign initiatives to exceed targets
• Deliver customer service excellence aligned to organisational values and service standards
• Build long-term relationships with customers to strengthen the Wesbank brand
• Analyse customer feedback and service data to improve operations and customer experience
• Ensure knowledge of products is accurate and provide customers with information on options
• Ensure timely resolution of customer queries and complaints, owning issues where needed
• Provide coaching and guidance to team members and support development planning

Job description

Wesbank in Johannesburg is seeking a Team Leader for Alternative Channels to manage the sales and service team, ensuring targets are met within compliance and delivering exceptional customer service. The role emphasizes driving sales across campaigns, maintaining product knowledge, and fostering strong customer relationships.

The position requires coordinating cross-functional work, analysing feedback, and coaching staff to improve outcomes while aligning with organisational values and