Team Lead - Alternative Channels & Customer Experience

RMB; Johannesburg; On-site; ZAR 544,000 - 651,000; Full time

Job summary

RMB in Johannesburg is seeking a Team Leader for the Alternative Channels Talent Pool to drive sales and service targets across regions. You will manage and support the sales and service team, ensuring compliance with governance and high customer experience standards.

The role involves cross-functional collaboration, coaching, and delivering proactive solutions to meet client needs and business growth. Applicants should be able to build trust-based relationships, monitor performance against

Qualifications

• Manage and support the sales and service team to reach targets while ensuring compliance.
• Provide operational support for activities and initiatives that contribute to growth and profitability.
• Drive sales across product and campaign initiatives to exceed targets.
• Deliver customer experience excellence aligned to Organisational values and service standards.

Responsibilities

• Build professional long-term relationships with customers to strengthen the brand.
• Collect and interrogate information and feedback to ensure understanding of customer needs.
• Deliver service that exceeds customer expectations through proactive solutions.
• Provide customers with relevant information to keep them informed of products and options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues.

Job description

RMB in Johannesburg is seeking a Team Leader for the Alternative Channels Talent Pool to drive sales and service targets across regions. You will manage and support the sales and service team, ensuring compliance with governance and high customer experience standards.

The role involves cross-functional collaboration, coaching, and delivering proactive solutions to meet client needs and business growth. Applicants should be able to build trust-based relationships, monitor performance against