Role Purpose
To monitor and enhance user satisfaction with various solutions, systems and platforms by improving usability, accessibility and experience.
Requirements
Qualification:
- Degree or Equivalent in Business Management (Advantageous)
- Grade 12/ Matric Certificate
Experience
- 3-5 years of UX design experience.
- Experience designing complex solutions for complete digital environments (preferred).
- Experience in UX software such as InVision, Axure, Balsamiq etc. preferred with HTML5, CSS3 and JavaScript skills.
- Project management experience.
Knowledge
- Knowledge of different UX Design practices
- Knowledge of storyboarding & Persona's for UX purposes
- Knowledge of and experience working with design software such as Adobe Suite, Figma etc.
- Familiarity with interaction design and information architecture
- Knowledge of HTML/CSS; JavaScript (preferred)
Duties and Responsibilities
Internal Process
- Collaborate with product managers and business stakeholders to confirm business objectives and define user objectives and flows.
- Build wireframes and convert wireframes into a working prototype.
- Collaborate with technical leads in order to design innovative & engaging user experiences within platform constraints and technical limitations.
- Facilitate user testing and evaluate user feedback to further improve the concept or existing products.
- Work closely with the development and QA teams to ensure successful implementation of the specified designs.
- Propose further research, testing and designs based on user needs.
- Plan, prioritise, coordinate, and conduct the execution, and synthesis of user research and/ or usability testing.
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Drive persona, archetype, or mindset development, user journey/flow creation, and task analysis, with intermediate experience.
- Design and specify user interfaces and information architecture using participatory and iterative design techniques, of requirements discovery.
- Produce user requirements specifications, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
- Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
- Manage the UX design process, drive decisions, track issues, and assist in estimating resource needs and schedules.
- Work closely with the Systems and Technology teams to ensure that design specifications are implemented.
- Operate in cross-functional teams; including Learning Design, Project Management, and IT to enhance the user experience.
- Provide clear, articulate rationale for design choices and approach.
- Improve systems by studying current practices; designing modifications.
- Recommend controls by identifying problems; writing improved procedures.
- Apply a functional understanding of coding in order to best create a seamless journey through the interface of a product.
- Build storyboards to conceptualize designs to accurately convey project plans to stakeholders.
- Create surveys for research through various media platforms to gather feedback on user's ease of use and satisfaction interfacing on company websites and products.
- Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts allowing for interface edits as needed.
- Analyze customer responses and website data to examine high traffic web pages and determine why certain web pages perform better.
- Enhance the user experience by creating seamless navigation through various digital programs and interfaces within the business.
Client Services
- Provide expertise and advice to clients and stakeholders.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
- Take ownership for driving career development.
People
- Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Effectively manage time and ensure optimal productivity.
- Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
- Be self-confident, self-motivated and relentlessly pursue targets and goals.
Finance
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.