Systems Engineer / Desktop Support Engineer

Chosen Online Pty Ltd; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Chosen Online Pty Ltd in Cape Town seeks a proactive Support Engineer to join our growing MSP team. This on-site role supports a diverse client base across desktop and server environments.

You will provide 1st and 2nd line technical support, troubleshoot incidents, perform root cause analysis and contribute to automation, with occasional after-hours standby.

Qualifications

• 3+ years' experience in an IT MSP environment.
• Strong Windows desktop support experience.
• Intermediate Windows Server experience.
• Experience with Active Directory, DNS, DHCP, IIS, File & Print.

Responsibilities

• Provide 1st & 2nd line remote and on-site technical support.
• Troubleshoot and resolve incidents identified by monitoring tools.
• Perform root cause analysis and identify automation opportunities.
• Monitor system capacity, stability and performance.
• Implement system changes, upgrades and migrations.
• Provide proactive support and value-added solutions.
• Maintain strong relationships with customers and internal teams.
• Attend client sites when required for support and SLA engagements.
• Participate in rotational standby and occasional after-hours support.

Skills

Windows desktop support

Windows Server

Active Directory

DNS

DHCP

IIS

File & Print

Patch management

Firewall/UTM

IP addressing

Subnetting

Routing

ITIL service management

Job description

An exciting opportunity is available for a proactive, customer-focused Support Engineer to join a growing technical team based in Cape Town. This is an on-site role within a fast-paced Managed Services Provider (MSP) environment, supporting a diverse customer base across desktop and server environments.

Key Responsibilities

• Provide 1st & 2nd line remote and on-site technical support
• Troubleshoot and resolve incidents identified by monitoring tools
• Perform root cause analysis and identify automation opportunities
• Monitor system capacity, stability and performance
• Implement system changes, upgrades and migrations
• Provide proactive support and value-added solutions
• Maintain strong relationships with customers and internal teams
• Attend client sites when required for support and SLA engagements
• Participate in rotational standby and occasional after-hours support

Skills & Experience

• 3+ years' experience in an IT MSP environment
• Strong Windows desktop support experience
• Intermediate Windows Server experience
• Working knowledge of Active Directory, DNS, DHCP, IIS, File & Print
• Endpoint and server patch management experience
• Basic firewall/UTM administration
• Understanding of IP addressing, subnetting and routing
• Strong communication, documentation and reporting skills
• Knowledge of ITIL-aligned service management

Advantageous Certifications

• Microsoft certifications are highly advantageous, particularly:
• MD-102 / Modern Desktop Administrator
• MS-102 / Microsoft 365
• Azure Fundamentals (AZ-900)
• Microsoft Teams Administration
• VMware VCP-DCV
• Veeam Certified Engineer (VMCE)

The Ideal Candidate

You'll be proactive, organised and customer-focused, with the ability to work under pressure and manage multiple priorities. We're looking for someone who enjoys solving technical challenges, embraces continuous improvement and is willing to work both remotely and on client sites when required.

You’ll also have the opportunity to contribute to a collaborative, forward-thinking technical environment where innovation, technical growth and customer service excellence are valued.