System Administrator

EdUpStairs; Cape Town; On-site; ZAR 320,000 - 460,000; Full time

Job summary

EdUpStairs in Cape Town invites an LMS Administrator with an IT/IS background to maintain the MyLearn platform, manage access, and support users. The role includes creating digital content, supervising content creators, and collaborating with SMEs to meet online training objectives.

You will report on user activity and completion rates, liaise with internal stakeholders, and travel as required. This position is on-site in Cape Town with irregular hours as needed.

Qualifications

• A Diploma/Degree in Information Technology, Computer Science, Information Systems or related field with focus on E-learning/Systems Administration.
• Experience in training, development, and e-learning system administration.
• Experience with Moodle or similar LMS.
• Experience in Instructional Design and digital content creation.
• Experience engaging internal/external stakeholders and delivering system reports.
• Valid driver’s license and willingness to travel.
• Willing to work irregular hours when required.
• Strong LMS/e-learning technical knowledge and support.
• Excellent project management, organizational and planning skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Teams, SharePoint).
• Strong analytical skills and data-driven reporting.
• Excellent written and verbal communication with problem-solving abilities.

Responsibilities

• Maintain the LMS: manage access, provide help desk support, and resolve queries.
• Create, develop, and monitor digital content for the MyLearn application.
• Supervise content creators and engage SMEs to meet online training objectives.
• Collaborate with management to define platform strategies and provide quarterly user/activity reports.
• Liaise with stakeholders such as People Development Centre and Online Academy.

Skills

LMS expertise

E-learning support

Instructional Design

Stakeholder engagement

MS Office proficiency

Data-driven reporting

Project management

Written and verbal communication

Problem solving

Driving & travel

Education

NQF level 6+ in IT/CS/IS or related e-learning focusing on LMS

Tools

Moodle

MyLearn

Job description

Minimum educational qualification: An appropriate Diploma/Degree qualification (NQF level 6) or higher in the following fields: Information
Technology, Computer Science, Information Systems or a related field focusing on E-learning/Systems Administration.
Experience: Appropriate experience in training, development, and e-learning system administration.
Appropriate experience working with Moodle or similar Learning Management Systems (LMS).
Appropriate experience in Instructional Design and digital content creation.
Appropriate experience engaging internal/external stakeholders and delivering system reports.
Inherent requirement of the job: Valid driver’s license and willingness to travel.
Willing to work irregular hours when required.
Competencies (knowledge /skills): Strong technical knowledge of Learner Management Systems (LMS) and e-learning support.
Excellent project management, organizational, and planning skills.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
Strong analytical skills with the ability to produce accurate, data-driven system reports.
Excellent written and verbal communication skills paired with problem-solving capabilities.

Duties

Maintain the Learning Management System, manage system access, provide help desk support, and resolve system-related queries.
Create, develop, and monitor digital content for the MyLearn application, ensuring alignment with departmental values.
Supervise content creators and facilitators while engaging with subject matter experts to meet online training objectives.
Collaborate with management to define platform strategies/policies, and provide quarterly reports on user activity, completion rates, and system
challenges.
Liaise actively with various stakeholders such as the People Development Centre, the Online Academy, and other relevant internal role
players.