Switchboard Operator - Isipingo

joint-medical-holdings; KwaZulu-Natal; On-site; ZAR 167,000 - 223,000; Full time

Job summary

Joint Medical Holdings is seeking a dedicated switchboard operator to manage a busy hospital switchboard, answer calls promptly, and route them to the correct departments. You will keep telephone lists updated and support reception duties as needed.

The role requires professionalism, strong communication skills, and the ability to work shifts including public holidays, ensuring patient and staff contact flows remain smooth.

Qualifications

• Grade 12 or equivalent relevant qualification.
• Basic computer literacy and experience with office software.
• Hospital administration experience is advantageous.
• Ability to communicate politely with the public.
• Willingness to work shifts including public holidays.

Responsibilities

• Answer incoming, internal and designated outgoing calls promptly.
• Liaise with doctors, executives, public and colleagues.
• Log and route calls to appropriate departments.
• Maintain and update hospital telephone lists.
• Handle faulty lines and switchboard issues.
• Assist with reception duties when required.

Skills

Honesty

Professionalism

Teamwork

Customer service

Shift work

Ownership

Education

Grade 12

Tools

MS Office

Phone system

Job description

PURPOSE OF POSITION

To operate switchboard to receive calls and pass them on to the correct person or department.

KEY PERFORMANCE AREAS

To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.

Liaise and communicate with doctors, executive personnel, public and colleagues.

Be able to designate complaints to relevant channels.

Keep abreast with all relevant information and contingency plans.

Update hospital telephone lists and relevant telephone numbers.

To answer calls within 3 rings.

Operating busy switchboard.

Facilitate telephone calls in and out of the department.

Log calls for hospital staff and patients.

Log calls for faulty lines and switchboard.

Knowledge of health and safety rules and emergency evacuation procedures.

Assist with reception duties when required.

COMPETENCIES (The following will be advantageous)

MINIMUM REQUIREMENTS

(Educational Qualifications & Experience)

Must have grade 12

Preferably have computer experience

Hospital admin experience will be advantageous

Ability to deal with members of the public.

The ideal candidate must have the willingness to assume job ownership, work independently and apply principles of continuous improvement.

Must be prepared to work shifts and Public Holidays.

SKILLS (Practical & Technical)

Must be honest, truthful and conscientious in their approach and in their performance of their work.

Professionalism, friendliness and efficiency is always required.

Develop a spirit of teamwork amongst colleagues in all departments recognising the needs for a friendly working environment.

BEHAVIOURAL ATTRIBUTES (Personality Characteristics)

Professionalism and initiative.

Well-spoken and respectful.

Must be able to adhere to all company rules and policies.