Sustainability Enablement & Training Specialist

Agricruitment; Stellenbosch; Hybrid; ZAR 480,000 - 720,000; Full time

Job summary

Agricruitment in Stellenbosch is seeking a Customer Enablement & Support Specialist to guide clients in adopting our digital sustainability tools. You will coordinate onboarding, training, and ongoing user support, translating carbon reporting and ESG data needs into clear guidance for users with varied technical knowledge.

This specialist role focuses on enablement and implementation rather than generic support, with hybrid work and limited travel.

Qualifications

• At least two years in customer enablement, onboarding, implementation, training or digital customer support.
• At least two years in carbon accounting or carbon reporting; water measurement, stewardship or reporting; biodiversity assessment or sustainability programmes; or ESG data collection.
• Practical experience across more than one sustainability area preferred.
• Experience in food, agriculture or fibre supply chains.
• Experience supporting clients or users with digital platforms or data-collection tools.
• Experience delivering training, workshops, webinars or user demonstrations.
• Experience explaining technical or sustainability requirements to non-specialist audiences.
• Experience resolving user issues and escalating technical matters appropriately.
• Experience developing practical user guidance or training resources.
• Experience in a SaaS, consulting or professional-services environment advantageous.

Responsibilities

• Coordinate and deliver client and user onboarding.
• Plan and deliver online and in-person training, workshops, webinars and demonstrations.
• Explain digital-tool workflows, sustainability requirements and data-collection processes clearly.
• Configure client organisations, business units, sites, users, permissions and workflows.
• Test configurations and complete appropriate quality checks before client release.
• Provide ongoing user guidance and resolve standard access, navigation and process issues.
• Escalate technical, methodological and data-quality issues appropriately.
• Track onboarding, training and active-use progress across clients and sites.
• Identify inactive users, incomplete onboarding and recurring adoption barriers.
• Develop and maintain user guides, FAQs, training materials and knowledge resources.
• Record client interactions, attendance, support requests, actions and outcomes accurately.
• Identify recurring issues and recommend improvements to tools, processes and resources.
• Work closely with Account Managers, technical specialists, product teams and reporting teams.

Skills

Facilitation

Training delivery

Presentation

Technical translation

Customer support

Onboarding

SaaS

Data collection

English

Afrikaans

Spanish

Job description

Agricruitment in Stellenbosch is seeking a Customer Enablement & Support Specialist to guide clients in adopting our digital sustainability tools. You will coordinate onboarding, training, and ongoing user support, translating carbon reporting and ESG data needs into clear guidance for users with varied technical knowledge.

This specialist role focuses on enablement and implementation rather than generic support, with hybrid work and limited travel.