Customer Enablement & Support Specialist

Exceed Human Resource Consultants; Stellenbosch; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Exceed Human Resource Consultants is seeking a dedicated onboarding and enablement consultant in Stellenbosch to coordinate client onboarding, deliver engaging training sessions, and support customers in using sustainability platforms and tools.

You will configure user permissions, test configurations, and create guides while collaborating with cross-functional teams to ensure smooth deployment and high user adoption across multiple clients.

Qualifications

• Minimum 2 years' relevant experience in customer enablement, onboarding, implementation, training or digital customer support.
• Experience in carbon accounting, water measurement, biodiversity, or ESG data collection is preferred.
• Experience delivering trainings, workshops, webinars or demonstrations.
• Ability to explain technical/sustainability concepts to non-specialists.

Responsibilities

• Manage and coordinate client onboarding and user enablement.
• Deliver training, workshops, webinars and product demonstrations.
• Support clients in using digital sustainability platforms and tools.
• Configure client organisations, users, permissions and workflows.
• Test configurations and perform quality checks before release.
• Provide ongoing user support and troubleshoot standard issues.
• Escalate technical, methodological and data-quality issues when required.
• Track onboarding, training and platform usage across clients.
• Identify user adoption challenges and recommend improvements.
• Develop and maintain user guides, FAQs and training materials.
• Maintain accurate records of client interactions and support activities.
• Collaborate with Account Managers, technical specialists, product and reporting teams.

Skills

Customer enablement

Training delivery

Digital platforms

Sustainability data

Troubleshooting

Communication

English proficiency

Job description

Reference: 11359 NB

Consultant: Nine Broodryk

Job Description

• Manage and coordinate client onboarding and user enablement.
• Deliver training, workshops, webinars and product demonstrations.
• Support clients in using digital sustainability platforms and tools.
• Configure client organisations, users, permissions and workflows.
• Test configurations and perform quality checks before release.
• Provide ongoing user support and troubleshoot standard issues.
• Escalate technical, methodological and data-quality issues when required.
• Track onboarding, training and platform usage across clients.
• Identify user adoption challenges and recommend improvements.
• Develop and maintain user guides, FAQs and training materials.
• Maintain accurate records of client interactions and support activities.
• Collaborate with Account Managers, technical specialists, product and reporting teams.

Qualifications

• Minimum 2 years' relevant experience in customer enablement, onboarding, implementation, training or digital customer support.
• Minimum 2 years of direct, hands-on experience in one or more of the following:
  • Carbon accounting or carbon reporting
  • Water measurement, stewardship or reporting
  • Biodiversity assessment or sustainability programmes
  • ESG data collection, reporting or implementation
• Practical experience across more than one sustainability area is strongly preferred.
• Experience in food, agriculture or fibre supply chains.
• Experience working with digital platforms and data-collection tools.
• Experience delivering training, workshops, webinars or demonstrations.
• Ability to explain technical/sustainability concepts to non-specialists.
• Strong troubleshooting, problem-solving and organisational skills.
• Excellent verbal and written communication.
• Strong digital literacy and ability to learn new platforms.
• Ability to manage multiple clients and priorities.
• Professional, patient and empathetic approach to user support.
• Ability to work independently and as part of a team.
• English: Strong written and spoken English required.
• Afrikaans: Conversational Afrikaans required.
• Spanish: Advantageous.