Support Consultant

Green Marble Recruitment Consultants; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Green Marble Recruitment Consultants is seeking a Support Consultant in Cape Town to provide technical and customer support for telematics and fleet management solutions. You will troubleshoot system queries, manage support requests, and coordinate with technical teams to ensure timely resolutions.

The role requires Matric, 2–3 years in tracking or fleet management, and full bilingual proficiency in Afrikaans and English. Strong mathematical ability and computer literacy are essential.

Qualifications

• Matric/Grade 12 and relevant post-matric qualification.
• 2–3 years’ experience in tracking/fleet management.
• Fully bilingual in Afrikaans & English.

Responsibilities

• Provide internal and customer support on telematics and fleet management systems.
• Troubleshoot system issues and platform functionality.
• Log, manage and follow up on customer support tickets.
• Liaise with technical teams and installers to resolve complex issues.
• Analyse vehicle and tracking information to identify discrepancies.

Skills

Mathematics

Customer focus

Computer literacy

Education

Matric/Grade 12

Post-matric qualification

Tools

Telematics software

GPS tracking

Fleet management systems

Job description

Job description

SUPPORT CONSULTANT

Location: Deep River, Cape Town

NON-NEGOTIABLE REQUIREMENTS:

• Matric + post-matric qualification.
• 2–3 years’ Tracking / Fleet Management experience.
• Fully bilingual in Afrikaans & English.
• Strong mathematical ability.

ROLE OVERVIEW:

The Support Consultant will provide technical and customer support to clients using telematics and fleet management solutions. The role will troubleshoot system and tracking queries, manage support requests, and liaise with technical teams to ensure effective and timely resolution.

Minimum requirements:

• Matric / Grade 12.
• Relevant post-matric qualification.
• 2–3 years’ experience in the tracking or fleet management industry.
• Strong mathematical ability.
• Fully bilingual in Afrikaans and English.
• Strong computer literacy and software skills.
• Experience with telematics, GPS tracking or fleet management systems advantageous.
• Technical troubleshooting experience advantageous.
• Experience handling customer queries and support requests.
• Good understanding of vehicle tracking, fleet systems and vehicle data.
• Ability to work with reports, system information and customer requests.

Personality Traits:

• Customer-focused and service-oriented.
• Stable and committed to long-term growth.
• Patient and solution-focused.
• Technically minded and analytical.
• Reliable and responsible.

Duties and responsibilities:

• Provide internal and customer support on telematics and fleet management systems.
• Assist customers with technical queries, system issues and platform functionality.
• Troubleshoot tracking devices, vehicle data and system-related issues.
• Assist clients with using telematics software and fleet management platforms.
• Log, manage and follow up on customer support tickets.
• Monitor outstanding queries and ensure timely resolution.
• Liaise with technical teams and installers to escalated and resolve complex issues.
• Assist with reports, system configurations and customer requests.
• Analyse vehicle and tracking information to identify and resolve discrepancies.
• Maintain accurate records of customer queries, support activities and resolutions.
• Build and maintain positive customer relationships.
• Provide clear and professional communication to customers and internal stakeholders.