Support Consultant

CCG Systems; South Africa; On-site; ZAR 300,000 - 450,000; Full time

Job summary

CCG Systems, based in South Africa, seeks a Support Consultant to oversee project implementations and provide day-to-day support. The successful candidate will manage system installations, conduct user training, and prepare relevant documentation. Candidates must have a relevant degree and experience with accounting software tools like CaseWare and Sage Evolution. The role requires strong SQL knowledge and a valid driver’s license. The company values teamwork and is committed to excellence.

Qualifications

• Degree/Diploma in Financial Accounting/Financial Information Systems or similar.
• Experience with CaseWare and Sage Evolution LU1 - 3/Sage Intacct.
• Valid code B driver’s license and own transport.

Responsibilities

• Administer and oversee different projects by providing day-to-day support.
• Handle end-to-end implementation of applicable systems.
• Conduct user training and prepare manuals.

Skills

Financial Accounting

Database Management

SQL Queries

Project Management

Education

Degree/Diploma in Financial Accounting/Financial Information Systems

Tools

CaseWare

Sage Evolution

Job description

CCG Systems is an ICT sector and is well known to specialize in the implementation and support of ERP systems as well as Payroll & HR Systems to which our clients are made of mostly Municipalities throughout South Africa. Our company is looking for a potential candidate to join our Support team in the capacity of a Support Consultant, to be based at our head office.

The Support Consultant will be responsible for administering and overseeing different projects at different clients by providing day to day support to customers from conceptualization phase right through to the implementation phase. The incumbent will be responsible for the successful implementation of new systems and processes.

Client Relationship

Financial Analysis & Evaluation

Data Analysis and reporting

Technical Expertise

Responsibilities

• Installation of applicable Systems on Servers and Workstations.
• Handling of end-to-end implementation of applicable systems in accordance with Business Processes of the clients, including but not limited to creating new systems Databases (System Defaults, User Access, Transaction Types, Workflows, Incident Types, Groups, Asset Types, Tariff Setting, Properties, Property Portion Services and User Defined Fields etc.)
• Perform System Upgrades and Installations.
• Create custom layouts across all modules.
• Analyse and specify application enhancements.
• Set up a new Chart of Accounts (Standard and Segmented).
• Conduct application configuration, implementation and data conversion based on business blueprint.
• Highlight and communicate problem areas that need urgent attention to clients.
• Migrate/Import Data using Batches, SQL (?) and Data Distribution Services.
• Perform Reconciliations (Control Accounts, Bank, Inventory, Assets).
• Purge Databases.
• Prepare Support Manuals.
• Oversee all training in terms of planning and execution.
• Assess clients training needs in-line with the company's service offering.
• Prepare, plan and schedule Training Sessions.
• Conduct user training.
• Prepare training manuals and applicable learning aids.
• Responsible the full Installation and Configuration of Different Versions of SQL.
• Schedule Automatic Back Ups.
• Write SQL Queries analysing and extracting data from SQL Databases.
• Prepare Training Reports.
• Preparation of weekly project status reports.

Must Have

• Degree/Diploma in Financial Accounting/Financial Information Systems or similar
• CaseWare
• Sage Evolution LU1 - 3/Sage Intacct
• GRAP Certification
• Valid code B driver’s license and own transport
• Passed credit and criminal checks
• S.A Citizen, Resident or Valid S.A Work Permit

Nice to have

• 2 – 3 years in a similar field
• Project Management
• Experience in servicing 2-3 clients simultaneously

At CCG Systems, we value teamwork, set team goals, assume collective accountability for actions, and embrace diversity. We acknowledge our employees to be our most valuable asset because we believe that individual success is an important part of the overall success of our company. CCG Systems is deeply committed to excellence, and we pursue superior performance in every activity and always ensure the best services are delivered to our clients. We strive to ensure all employees have the best possible experience.

Should you not hear from us within 2 weeks of your application, please consider your application unsuccessful.