Support Consultant (Sage Evolution)

CCG Systems; Gauteng; On-site; ZAR 250,000 - 420,000; Full time

Job summary

CCG Systems, based in Gauteng, is seeking a Support Consultant to join the head office and oversee ERP-related projects from concept to implementation. You will install systems on servers/workstations, configure databases, set up user access, and support end-to-end client deployments across municipalities.

Responsibilities include identifying upgrade needs, performing system upgrades, creating charts of accounts, data conversions, training clients, and preparing training materials and status

Qualifications

• Degree or Diploma in Financial Accounting/Financial Information Systems or equivalent.
• CaseWare experience.
• Sage Evolution LU1-3 or Sage Intacct experience.
• GRAP certification preferred.

Responsibilities

• Installation of applicable Systems on Servers and Workstations.
• End-to-end implementation including setting up databases, user access, and configurations per client business processes.
• Identify client upgrade requirements and perform system upgrades and installations.
• Create custom layouts across modules and perform data conversions based on blueprint.
• Prepare training materials and conduct user training and training sessions.
• Prepare weekly project status reports.

Education

Degree/Diploma in Financial Accounting/Financial Information Systems or similar

Tools

CaseWare

Sage Evolution LU1-3

Sage Intacct

GRAP Certification

Job description

CCG Systems is an ICT sector and is well known to specialize in the implementation and support of ERP systems as well as Payroll & HR Systems to which our clients are made of mostly Municipalities throughout South Africa. Our company is looking for a potential candidate to join our Support team in the capacity of a Support Consultant, to be based at our head office.

The Support Consultant will be responsible for administering and overseeing different projects at different clients by providing day to day support to customers from conceptualization phase right through to the implementation phase. The incumbent will be responsible for the successful implementation of new systems and processes.

Must Have

• Degree/Diploma in Financial Accounting/Financial Information Systems or similar
• CaseWare
• Sage Evolution LU1 - 3/Sage Intacct
• GRAP Certification
• Valid code B driver’s license and own transport
• Passed credit and criminal checks
• S.A Citizen, Resident or Valid S.A Work Permit

Responsibilities

• Installation of applicable Systems on Servers and Workstations.
• Handling of end-to-end implementation of applicable systems in accordance with Business Processes of the clients, including but not limited to creating new systems Databases (System Defaults, User Access, Transaction Types, Workflows, Incident Types, Groups, Asset Types, Tariff Setting, Properties, Property Portion Services and User Defined Fields etc.)
• Identify client upgrade requirements.
• Perform System Upgrades and Installations.
• Create custom layouts across all modules.
• Analyse and specify application enhancements.
• Set up a new Chart of Accounts (Standard and Segmented).
• Conduct application configuration, implementation and data conversion based on business blueprint.
• Highlight and communicate problem areas that need urgent attention to clients.
• Migrate/Import Data using Batches, SQL (?) and Data Distribution Services.
• Perform Reconciliations (Control Accounts, Bank, Inventory, Assets).
• Purge Databases.
• Prepare Support Manuals.
• Oversee all training in terms of planning and execution.
• Assess clients training needs in-line with the company's service offering.
• Prepare, plan and schedule Training Sessions.
• Conduct user training.
• Prepare training manuals and applicable learning aids.
• Responsible the full Installation and Configuration of Different Versions of SQL.
• Schedule Automatic Back Ups.
• Write SQL Queries analysing and extracting data from SQL Databases.
• Prepare Training Reports.
• Preparation of weekly project status reports
  

Nice to Have

• 2 – 3 years in a similar field
• Project Management
• Experience in servicing 2-3 clients simultaneously