Support Consultant

Isometrix; South Africa; On-site; ZAR 223,000 - 357,000; Full time

Benefits offered by this job

Training opportunities

Travel to client sites

Vehicle allowance

Job summary

Isometrix is seeking a Support Consultant to provide in-practice VeriClaim support across Gauteng, including Alberton. The role involves on-site visits to practices, training staff on VeriClaim and related systems, and handling client queries with a focus on customer satisfaction.

The ideal candidate will have experience in VeriClaim environments, strong English communication, and the ability to work independently in a dynamic setting. A reliable vehicle is preferred.

Qualifications

• Experience in HR, Payroll, and T&A Functions.
• Proficiency in Office 365 and Teams a must
• Fully computer literate
• Strong Excel Skills
• Strong knowledge of HR and Payroll functions including Tax calculations, HR and payroll legislative reporting (This will be tested during the interview process)

Responsibilities

• Provide ongoing VeriClaim support to all VeriClaim and VBS practices within a geographic area (Gauteng).
• Travel to lodges and hospitality properties to train staff on system use.
• Troubleshoot and resolve VeriClaim- and system-related queries from clients.
• Liaise with the development team on client feedback and system issues.
• Maintain clear records of support queries and resolutions.

Skills

Excel

Office 365

Teams

Customer support

Tools

Veritas NetBackup

Hitachi VSP 5500

Storage systems

Job description

Our client is searching for a Support Consultant to join their team in Boksburg.

Qualifications and experience

Experience in HR, Payroll, and T&A Functions

Proficiency in Office 365 and Teams a must

Fully computer literate

Strong Excel Skills

Strong knowledge of HR and Payroll functions including Tax calculations, HR and payroll legislative reporting (This will be tested during the interview process)

Soft Skills

Good communication skills verbal and written - English

Positive and energetic attitude with a hands‑on approach to work

Ability to work without supervision and in a changing environment

Work under pressure

Eager to learn and grow

Ability to find solutions for common computer problems, Excel, Office etc.

Own Transport is recommended

Good work ethics

Advantageous

Time and Attendance basic knowledge

Mining industry knowledge/experience

Duties

Client support and query handling on current and future Products

Testing software releases including recreating and reporting tests results

This role suits someone who understands hospitality systems from the inside and can translate that knowledge into practical training and support for lodge staff. You'll split your time between office‑based support work and on‑site visits, so a mix of technical understanding and people skills is essential.
Core Criteria:

• Previous experience with Panstrat, ResRequest, or a similar hospitality property management system, with a solid understanding of how these systems work
• PHP development training would be highly beneficial
• Lodge or hospitality industry experience is an advantage but not essential
• Own or reliable transport required
• Comfortable training and supporting staff on system use
• Strong problem‑solving ability and a patient, clear communication style

Candidate Responsibilities:

• Provide ongoing support to clients using the company’s property management system
• Travel to lodges and hospitality properties to train staff on system use
• Troubleshoot and resolve system‑related queries from clients
• Liaise with the development team on client feedback and system issues
• Maintain clear records of support queries and resolutions

This is an office‑based position with normal office hoursRequirements:
Qualifications and Experience:

• Intermediate skills and experience in managing and supporting Veritas NetBackup and Hitachi VSP 5500 storage systems.
• Strong experience in troubleshooting and problem‑solving abilities.
• Experience with storage performance monitoring and optimization.

Preferred Qualifications:

• Relevant certifications in storage management or related fields.
• Experience with other storage systems and technologies.
• Experience with Veritas NetBackup.

Duties and Responsibilities:

• Responsible for upgrading Veritas NetBackup from version 10 to version 11.
• Supporting and maintaining our Hitachi VSP 5500 storage environment.
• Storage Performance Monitoring and Optimization
• Use your strong understanding of storage systems to troubleshoot, resolve issues and maintain storage environment efficiently.
• Optimise Ops Centre Storage Support Consultant Veritas Netbackup & Hitachi VSP5500
• Provide day‑to‑day support for the Hitachi VSP 5500 storage environment.
• Monitor storage performance and ensure optimal operation.
• Troubleshoot and resolve storage‑related issues.
• Perform regular maintenance and updates to the storage system.
• Collaborate with other IT teams to ensure seamless integration and operation.
• Document processes and procedures related to storage management.

Personal Characteristics:

• Skilled and motivated Intermediate Storage Support Engineer to join our team in Johannesburg.
• Excellent communication and teamwork skills.
• Ability to work independently and manage multiple tasks effectively.

Benefits:

• Opportunity to work with cutting‑edge storage technology.
• Supportive and collaborative work environment.
• Professional development and growth opportunities.

To provide world‑class in‑practice support to all our VeriClaim and Bureau practices within a geographic area (Gauteng). Ensure ultimate customer satisfaction for both internal and external clients.

Reports to:

In‑Field Support Team Leader

Experience:

At least 1-year VeriClaim experience.

Previous experience working in a customer‑facing department would be an advantage.

Prerequisites:

· Based in Gauteng - Alberton (area will be discussed in the interview).

· Reliable motor vehicle.

· Valid driver's licence.

Essential Job Functions:

· Provide in‑practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.

· Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.

· Analyse the practices to determine needs that we would be able to assist with.

· Assist with Financial Assessment discussions.

· Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.

· Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.

· Effective handling of any client complaints regarding the VeriClaim system.

· Completing of all sign‑up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.

· Ensure that new practices have been booked for training.

· Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).

· Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).

· Visiting of allocated practices at the required coverage and frequency as per the customer classifications.

· Assisting with system upgrade testing as required.

· Assist the Sales Consultant with VeriClaim demonstrations as needed.

· Maintaining a current working knowledge of all healthcare related issues and regulations.

· Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements:

· Excellent understanding and working knowledge of all functionalities on VeriClaim.

· Effective training and facilitation techniques.

· Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.

· Ability to demonstrate flexibility and adaptability in a constantly changing environment. Customer‑focused, with the ability to build customer relationships.

· Effective management of stress.

· Ability to take initiative.

· Ability to manage multiple tasks simultaneously.

· Excellent time management and organisational skills.

· Excellent problem‑solving skills.

· Analytical thinker.

· Competent in Microsoft Word, Excel and PowerPoint.

· Excellent command of spoken and written English.

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