Bureau Administrative Officer

AllSpes (Pty) Ltd; Centurion; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A healthcare management firm in Centurion is seeking an individual to manage various practices assigned to the Bureau Officer. Responsibilities include reconciling receipts, registering practitioners on medical scheme websites, and handling patient inquiries. Ideal candidates will have strong organizational skills, excellent communication abilities, and in-depth knowledge of the VeriClaim system. This role promises to enhance relationships with clients and ensure effective management of practice policies.

Qualifications

• Excellent organizational and time management skills.
• Effective verbal and written communication skills.
• Excellent telephone etiquette.
• Deadline focused.
• Analytical thinker.
• Customer focused and ability to build and maintain good relationships with clients.
• Problem solving ability.
• Knowledge of the private medical schemes industry.
• Expert knowledge of the VeriClaim system.
• Working knowledge of Outlook, Word and Excel (MS Office Product Suite).

Responsibilities

• Reconciliation of receipts and payments onto the VeriClaim system within two working days.
• Registering new Bureau practitioners on medical schemes websites.
• Obtain funder remittances from scheme websites regularly.
• Send monthly statements via the VeriClaim system to patients.
• Follow up on patient liability outstanding balances.
• Handle telephonic and email account enquiries efficiently.
• Manage each allocated practice's age analysis to limit bad debt.
• Ensure adherence to all practice policies and procedures.
• Maintain confidentiality of client and other information.
• Provide feedback to practices via system notes and calls.
• Keep the Bureau Manager informed of sensitive issues.
• Maintain a professional attitude with clients and colleagues.
• Report any VeriClaim technical issues via the ticketing system.
• Maintain knowledge of healthcare issues and the VeriClaim system.

Skills

Excellent organizational and time management skills

Effective verbal and written communication skills

Excellent telephone etiquette

Deadline focused

Analytical thinker

Customer focused

Problem solving ability

Knowledge of the private medical schemes industry

Expert knowledge of the VeriClaim system

Working knowledge of Outlook, Word and Excel (MS Office Product Suite)

Tools

VeriClaim system

Outlook

Word

Excel

Job description

Overview

Summary: Managing practices assigned to the Bureau Officer in accordance with the job functions as set out below.

Responsibilities

• Reconciliation of receipts and payments onto the VeriClaim system within two working days from receiving the documentation from all allocated practices.
• Registering new Bureau practitioners on medical schemes websites.
• Obtaining funder remittances on a regular basis from scheme websites.
• Sending of monthly statements via the VeriClaim system to the patients, in accordance with each practice’s requirements.
• Regular follow-up with medical schemes and patients regarding patient liability outstanding balances – Follow Credit Control Cycle Standard Operating Procedure (SOP) and monthly action plan.
• Professional and efficient handling of telephonic and email account enquiries from patients, practices and funds.
• Effective management of each allocated practice’s age analysis to limit bad debt to within acceptable norms.
• Ensure all practice policies and procedures are maintained and adhered to.
• Maintaining confidentiality of client and other confidential information at all times.
• Provide relevant and constant feedback (as per requirement of each practice) to each practice via system notes, emails and telephone calls.
• Keep the Bureau Manager, In Field and Sales Consultants informed of all sensitive practice or procedural issues.
• Maintaining a professional and positive attitude with clients and colleagues at all times.
• Report any VeriClaim technical- and functional-related issues via the VeriClaim ticketing system.
• Maintain a current working knowledge of all healthcare- related issues and regulations and of the VeriClaim system.

Qualifications / Skills

• Excellent organizational and time management skills.
• Effective verbal and written communication skills.
• Excellent telephone etiquette.
• Deadline focused.
• Analytical thinker.
• Customer focused and ability to build and maintain good relationships with clients.
• Problem solving ability.
• Knowledge of the private medical schemes industry.
• Expert knowledge of the VeriClaim system.
• Working knowledge of Outlook, Word and Excel (MS Office Product Suite).

NOTE: This role specification is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organisation.