Support Analyst III (Swellendam)

Sentraal-Suid Co; Wes-Kaap; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A South African tech company seeks a Support Analyst III for its Information Systems department in Swellendam. This hybrid role involves delivering advanced technical support for business applications, targeting application-level and data-level troubleshooting. Candidates should possess a diploma or degree in Information Systems and 3-5 years of relevant experience. Strong analytical and collaborative skills are essential. Join an equal-opportunity employer focused on stability and reliability in tech operations.

Qualifications

• 3–5 years’ experience in application support or technical operations.
• Experience in troubleshooting application-level and data-level issues.
• Ability to manage pressure effectively.

Responsibilities

• Provide Level 3 support for systems and applications.
• Perform structured root-cause analysis.
• Monitor application health via logs and alerts.

Skills

Analytical skills

Problem-solving

Collaboration

Education

Diploma or Degree in Information Systems, IT, or Computer Science

Tools

Snowflake

Qlik

Azure

Job description

Description

SSK currently has the following career opportunity in its Information Systems department in Swellendam. The position offers a Hybrid work model, subject to the department's needs. The Support Analyst III is responsible for delivering advanced technical support for SSK’s mission‑critical business applications. This role ensures the stability, accuracy, and performance of application environments by resolving complex incidents, analyzing data‑flow issues, supporting integrations, and maintaining structured operational governance through ITSM. The position focuses on application‑level and data‑level troubleshooting across SQL Server, IIS, APIs, integrations, and Snowflake‑connected data flows, working closely with technical teams to ensure end‑to‑end operational reliability.

Responsibilities

• Provide Level 3 support for systems, applications, and business platforms.
• Perform structured root‑cause analysis (RCA) and document findings.
• Validate data flows and identify points of failure, delay, or misalignment.
• Ensure all support work is logged, tracked, and governed through ITSM.
• Maintain documentation, runbooks, troubleshooting guides, and knowledge articles.
• Participate in system acceptance, release verification, and post‑deployment checks.
• Support month‑end, year‑end, and operational cycles requiring high accuracy.
• Assist with data‑related troubleshooting and escalated to specialist teams where required.
• Monitor application health via logs, alerts, and dashboards; proactively identify risks.
• Collaborate with Data, Development, BI, and infrastructure teams for stable operations.

Requirements

• Diploma or Degree in Information Systems, IT, or Computer Science.
• 3–5 years’ experience in application support or technical operations.
• Exposure to Snowflake, Qlik, or Azure environments is advantageous.

Behavioural Traits

• Strong analytical and problem‑solving skills.
• Collaborative communicator with a proactive, adaptable mindset.
• Detail‑driven, reliable, and able to manage pressure effectively.
• Curious and eager to learn in a fast‑evolving environment.

SSK is an equal‑opportunity employer.