Sales Team Supervisor - Insurance (Contract)

The Focus Group; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

The Focus Group in Sandton is seeking a Sales Support Supervisor to back the Sales Team Leader. You will supervise Risk Consultants or Lead Warmers, monitor attendance and productivity, and ensure leads are allocated efficiently while maintaining quality and compliance to deliver a positive customer experience.

You will also coach staff daily, assist with onboarding and training, and track performance against targets to drive business objectives within the insurance/financial services context.

Qualifications

• Grade 12 / Matric is essential.
• Intermediate Microsoft Excel competency is required.
• Proficiency with Microsoft Office applications.

Responsibilities

• Assist the Sales Team Leader with daily supervision of Risk Consultants or Lead Warmers.
• Monitor attendance, adherence, availability and daily productivity.
• Ensure effective allocation of leads and workloads; identify and fix operational issues.
• Provide daily performance feedback and on-the-job coaching.
• Monitor and report on sales performance, productivity, and compliance.

Skills

Leadership

Communication

Coaching

Analytical thinking

Planning

Time management

Customer focus

Education

Grade 12 / Matric

Tools

Microsoft Excel

CRM systems

Job description

JOB PURPOSE

To support the Sales Team Leader in driving operational excellence, sales productivity and team performance through effective daily supervision, coaching and performance monitoring.

The role is responsible for ensuring that Risk Consultants or Lead Warmers achieve agreed operational targets, maintain quality and compliance standards, and deliver a positive customer experience in support of Nedbank Insurance's business objectives.

MINIMUM REQUIREMENTS

Essential Qualifications

• Grade 12 / Matric.

• Intermediate Microsoft Excel competency.

• Computer literacy, including Microsoft Office applications.

Experience

• Experience in a sales, contact centre or financial services environment.

• Previous experience in team supervision, coaching or operational support advantageous.

• Understanding of sales performance management and productivity measures.

• Insurance industry experience advantageous.

• Knowledge of CRM systems and performance reporting.

KEY RESPONSIBILITIES

Team Supervision and Operational Management

• Assist the Sales Team Leader with the daily supervision of Risk Consultants or Lead Warmers.

• Monitor attendance, adherence, availability and daily productivity.

• Ensure effective allocation and management of leads and workloads.

• Identify operational challenges and implement corrective actions.

• Support workforce planning and effective utilisation of resources.

Sales Performance and Productivity

• Monitor individual and team performance against agreed targets.

• Track sales, lead activity, conversion rates and productivity measures.

• Identify performance gaps and recommend improvement initiatives.

• Drive effective lead management, customer engagement and sales opportunities.

• Support the achievement of daily, weekly and monthly business objectives.

Coaching and Employee Development

• Provide daily performance feedback and on-the-job coaching.

• Support the identification of training and development needs.

• Assist with new employee onboarding and operational training.

• Reinforce sales techniques, product knowledge and process adherence.

• Support the Sales Team Leader in implementing performance improvement initiatives.

Quality, Compliance and Customer Experience

• Monitor adherence to approved sales processes, scripts and quality standards.

• Reinforce compliance with applicable regulatory and business requirements.

• Identify and elevatequality, conduct and compliance concerns.

• Support the resolution of customer complaints and operational escalations.

• Promote a customer-focused and compliant sales environment.

Reporting and Administration

• Prepare and maintain accurate daily productivity and performance reports.

• Monitor attendance, leave and schedule adherence.

• Ensure accurate system updates and operational recordkeeping.

• Provide performance insights and operational updates to the Sales Team Leader.

• Assist with team meetings, performance discussions and action tracking.

KEY PERFORMANCE INDICATORS

• Achievement of team sales or lead-generation targets.

• Daily productivity and operational efficiency.

• Lead-to-quote and quote-to-sale conversion.

• Quality and effectiveness of lead transfers.

• Attendance and schedule adherence.

• Quality assurance and compliance performance.

• Coaching completion and performance improvement actions.

• Accuracy and timeliness of operational reporting.

Performance measures will be aligned to the specific team supervised.

REQUIRED SKILLS AND COMPETENCIES

• Strong leadership and people management skills.

• Effective communication and interpersonal skills.

• Coaching and employee development capabilities.

• Analytical thinking and problem-solving abilities.

• Performance monitoring and reporting skills.

• Good planning, organisational and time management skills.

• Ability to motivate and support a target-driven team.

• Sound judgement and decision-making.

• Accountability, resilience and adaptability.

• Customer focus and commercial awareness.