Supervisor: Foreman - Multifranchise Garsfontein

Motus GWM; Pretoria; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Motus GWM in Pretoria is seeking an experienced Service Foreman to lead the workshop and manage a team of qualified technicians. You will recruit, develop and review performance, ensure safety, compliance and high-quality repairs, and drive efficient shop operations.

You will coordinate technician workloads, monitor progress, support warranty processes, and maintain customer satisfaction through timely follow-ups and professional service delivery.

Qualifications

• Qualified Technician with relevant trade certification.
• Must have workshop Foreman experience.

Responsibilities

• Recruit, hire and motivate qualified Service Technicians.
• Assist technicians in developing their skills.
• Understand and comply with regulations affecting service operations (OHSA/Right-to-Know).
• Ensure compliance with warranty and policy procedures.
• Ensure all department staff receive manufacturer training.
• Conduct regular performance reviews for technicians per dealership guidelines.
• Assign repairs to technicians in a fair manner.
• Provide technical support for technicians when needed.
• Ensure repairs are charged correctly.
• Track progress of each repair order daily.
• Maintain high-quality repairs and minimize comebacks; perform spot checks.
• Road test vehicles to quality-check work performed.
• Account for all documents and ensure proper processing.
• Establish and maintain customer follow-up programs for satisfaction.
• Handle customer complaints within 24 hours and inform managers as appropriate.
• Manage department performance with tools like DOC, efficiency, and forecast reports.
• Monitor technicians' daily productivity and payroll records.
• Monitor shop conditions, safety, cleanliness, and equipment, reporting issues.
• Ensure proper care and storage of special tools.
• Stay updated on new equipment and tools and recommend purchases.
• Fill in for service advisor and dispatcher when needed.
• Attend manager meetings as requested.
• Strive for harmony and teamwork across departments.
• Maintain a safe work environment and professional appearance.
• Other tasks as assigned.

Skills

Qualified Technician

Workshop Foreman experience

Job description

The responsibilities of a Foreman include the following tasks:

• Recruits hire and motivate qualified Service Technicians.
• Assists technicians in developing their skills.
• Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Qualified Technician
• Must have workshop Foreman experience