Supervisor: Foreman - Motus Menlyn Multifranchise

Motus Corporation; Gauteng; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Motus Corporation is seeking a Foreman to lead the service department, recruit and motivate technicians, and ensure quality repairs. The role involves coaching staff, enforcing safety and warranty procedures, and providing technical support to maintain high service standards.

The Foreman will monitor performance metrics, assign repairs fairly, and manage customer follow-ups to ensure satisfaction while upholding dealership guidelines.

Qualifications

• Qualified Technician
• Must have workshop Foreman experience
• Hyundai, Kia & Tata experience advantageous

Responsibilities

• Recruits hire and motivate qualified service technicians.
• Assists technicians in developing their skills.
• Understands regulations affecting service operations.
• Ensures compliance with warranty and policy procedures.
• Provides technical support and manages performance using DOC and reports.
• Maintains quality service, conducts spot checks, and road tests vehicles.
• Handles customer follow-up and resolves complaints within 24 hours.

Skills

Team leadership

Quality control

Education

Qualified Technician

Foreman experience

Job description

The responsibilities of a Foreman include the following tasks:

• Recruits hire and motivate qualified service technicians.
• Assists technicians in developing their skills.
• Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Qualified Technician
• Must have workshop Foreman experience
• Hyundai, Kia & Tata Experience advantageous