COID Client Services Supervisor — Help Desk Lead

The South African Department of Labour; Rustenburg; On-site; ZAR 350,000 - 550,000; Full time

Job summary

The South African Department of Labour is seeking a qualified professional to oversee the COID help desk, ensuring quality customer service and compliance with relevant regulations. The role includes supervising staff and coordinating resolution of queries.

Ideal candidates have an undergraduate qualification, two years in a customer care environment, and knowledge of Public Service Act, Batho Pele principles and related legislation. Applications from suitable candidates are encouraged.

Qualifications

• Undergraduate qualification (NQF level 6) recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication/ Marketing.

Responsibilities

• Monitor and oversee the help desk at the first port of entry within the COID service.
• Facilitate customer-driven quality workflow processes.
• Coordinate and ensure quality resolution of queries.
• Attend to all queries regarding legislation and follow up on pending queries.
• Supervision of staff.

Skills

Coaching and Mentoring

Conflict Management

Critical and Innovative Thinking

Inspire Commitment

People Management

Performance and oversight

Programme/ Project Management

Quality Assurance

Service Delivery Innovation

Stakeholder Development & Relations

Education

Undergraduate qualification (NQF level 6) SAQA recognised

Job description

The South African Department of Labour is seeking a qualified professional to oversee the COID help desk, ensuring quality customer service and compliance with relevant regulations. The role includes supervising staff and coordinating resolution of queries.

Ideal candidates have an undergraduate qualification, two years in a customer care environment, and knowledge of Public Service Act, Batho Pele principles and related legislation. Applications from suitable candidates are encouraged.