Supervisor: Branch Operations (Insurance)

AtripleA recruitment & temps; Durban; On-site; ZAR 223,423 - 267,616; Full time

Job summary

A recruitment agency in KwaZulu-Natal is seeking a Branch Operations Supervisor to manage branch administration and operations in the insurance sector. The role involves supervising client liaison, ensuring compliance with service levels, and overseeing data accuracy. Ideal candidates have a qualification in Management, relevant FAIS compliance, and substantial experience in the insurance industry. Offering a competitive salary of R22,000 per month. Send your CV to apply.

Qualifications

• Degree or Diploma in Management is required.
• Must be FAIS compliant and pass Regulatory Examination Level 1 (RE5).
• At least 3 years of experience in the Insurance industry.

Responsibilities

• Supervise all client liaison and sales support in branch offices.
• Manage compliance and effectiveness of client service levels.
• Compile and submit weekly client service administration activity reports.

Skills

Client liaison

Sales support

Data capturing

Quality assurance

Leadership

Education

Degree/Diploma in Management

FAIS Compliance

Regulatory Examination Level 1 RE5

Job description

Supervisor: Branch Operations
Location: Kwa Zulu - Natal
Salary: R22,000 p.m

Our client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations.

Responsibilities

• Supervise all client liaison and sales support in the branch offices
• Supervise the service delivery to internal & external clients
• Manage the client service of walk‑in and telephonic enquiries
• Manage compliance and effectiveness of client service levels
• Supervise new business policy administration
• Oversee and manage the efficiency & accuracy of data capturing for the group
• Oversee compliance of quality assurance on all new business processes
• Maintain and monitor new business and returns registers
• Compile and submit weekly client service administration activity reports
• Report to manager on claims progress and activities
• Provide weekly stats to Sales on outstanding correspondence and returned new business
• Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements
• Comply with FAIS requirements
• Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement
• Comply with disciplinary and grievance procedures
• General supervision of branches including branch visits to ensure that the branches' administration runs effectively and efficiently
• Monitor business retention

Requirements

• Degree/Diploma in Management
• FAIS Compliant
• Regulatory Examination Level 1 (Representatives) RE5
• Recognised Qualification as per the FSB
• 3 years' experience in the Insurance Industry
• 1 year's experience in Supervisory Role

Send your CV and latest pay slip to [e-mail]

AtripleA Recruitment and Temps
www.aaaa.co.za