Client Services Administrator (Insurance) - KZN

AtripleA recruitment & temps; Mtubatuba; On-site; ZAR 174,676 - 209,227; Full time

Job summary

A recruitment agency is seeking a Client Services Administrator in Mtubatuba, KZN. The successful candidate will provide first line support to clients and manage client services, claims administration, and retention strategies. Required qualifications include Matric and FSB recognition, with a preference for candidates with 2 years in the Insurance industry. The role promises a dynamic environment where client satisfaction is a priority, with a competitive salary of R17,200 p.m.

Qualifications

• Minimum 2 years' experience in the Insurance Industry.
• At least 1 year in Client Services.
• Experience in Category A, B, C and retail benefits is an advantage.

Responsibilities

• Render client services including adherence to procedures and handling complaints.
• Administer claims and assist clients in filling forms.
• Provide advice to clients on cancellations and procedures.

Skills

Client service procedures

Claims administration

Client retention techniques

Education

Matric

Recognized Qualification as per the FSB

RE 5

Registration as an Employee Representative (FSB)

Job description

Location: Mtubatuba, KZN

Salary: R17 200 p.m.

Our client in the Insurance industry is looking for a Client Services Administrator to provide professional first line support to clients and sales support.

Key Responsibilities

1. Render client services

   • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
   • Update client personal details and AIMS notes
   • Provide correct and accurate advice to clients on products and services
   • Inform clients and update changes to their policy
   • Liaise with relevant departments to gather information to resolve clients' queries
   • Maintain required business retention rate
   • Handle all complaints and enquiries
   • Escalate complaints to Office Manager and Complaints Handling Officer
   • Follow complaints procedure
   • Handle all incoming calls and walk-in clients

2. Administrate Claims

   • Verify claims documents as per standard procedure
   • Assist clients with the completion of claim forms
   • Submit all claims received to Head office
   • Submit any outstanding documentation as per Head Office request
   • Keep claims register up to date

3. Advise clients on cancellations

   • Advise the client of the process and disadvantages of cancelation
   • Retain the policy by proposing different options (loan, partial surrender paid up)
   • Inform relevant Sales Manager of the intended cancelation for retention
   • As per client's request follow the standard cancelation procedure

4. Administrate demutualization process

   • Capture client information
   • Inform clients of status of their shares
   • Update client's information on Aims systems
   • Register and forward to Head office

5. Office Administration

   • Manage mail and fax
   • Prepare statistical reports
   • Assist with data capturing when required
   • Encourage clients to complete the survey

6. Fit and Proper Requirements

   • Adhere and comply to FSB board notice in terms of FAIS

7. Documentation and filing procedures

   • Keep record systems up to date
   • File and keep documentation for a period as required by the legislation

Requirements

• Formal Education
• Matric
• Recognized Qualification as per the FSB
• RE 5
• Registration as an Employee Representative (FSB)
• 2 Years' Experience in the Insurance Industry;
• 1 Year Client Services
• 1 Years' experience in: Category A, B, C and retail benefits (Advantage)

Send your CV and latest pay slip to [e-mail]

ATripleA Recruitment and Temps

www.aaaa.co.za