Supervisor, Administration, Road

Dsv Air & Sea SAU; Kempton Park; On-site; ZAR 280,000 - 360,000; Full time

Job summary

DSV is seeking a Supervisor, Administration, Road in Gauteng to lead the Administration and Claims functions within the Road division. You will ensure accurate billing, manage claims processing, and support continuous improvement to enhance financial accuracy and customer satisfaction.

You will also oversee VFT system administration, rate management, reporting, and stakeholder coordination, while mentoring a team of Administration and Claims personnel in a fast-paced logistics environment.

Qualifications

• Matric or equivalent and a relevant diploma in logistics or administration.
• 3–5 years' experience in administration, claims, logistics, or transport operations.
• Supervisory or team leadership experience required.
• Strong knowledge of billing, claims, and financial processes.
• Excellent communication and stakeholder management skills.

Responsibilities

• Admin: manage and maintain customer rate cards in VFT and ensure accurate billing.
• Claims Management: oversee end-to-end claims processing for customer and supplier claims.
• Team Leadership: supervise Administration and Claims staff and monitor workload and performance.

Skills

Advanced Excel

TMS exposure

Root cause analysis

Stakeholder management

Analytical skills

Team leadership

Communication skills

Education

Matric

Supply Chain/ Logistics/ Administration diploma

Tools

VFT system

TMS system

Riskonnect

Job description

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Location: Plumbago
Job Posting Title: Supervisor, Administration, Road
Time Type: Full Time

Main Purpose of the Role

• This role is responsible for leading and coordinating the Administration and Claims functions within the Road division, ensuring accurate billing, claims processing, customer account maintenance, and compliance with company procedures. The incumbent will oversee VFT system administration, rate management, reporting, claims investigations, customer and supplier claim resolutions, and continuous process improvement to support operational efficiency, financial accuracy, and customer satisfaction.

Job Related Requirements

• Matric
• Supply Chain- / Logistics- / Administration diploma or certification
• Minimum 3-5 years' experience in administration, claims, logistics, or transport operations
• Proven supervisory or team leadership experience
• Strong understanding of transport administration, billing, claims, and financial processes
• Experience managing customer and supplier claims from initiation to closure
• Sound knowledge of root cause analysis and corrective action implementation
• Experience with systems, and Microsoft Office Suite
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication, stakeholder management, and conflict resolution abilities
• Strong attention to detail with high levels of accuracy and compliance focus
• Ability to prioritise workload and manage multiple deadlines
• Microsoft Excel - advanced
• Any TMS system exposure - advanced
• FT – TMS system exposure - advantage
• Riskonnect – Claims system exposure - advantage

Added Advantages for the Role

• Claims management experience within a logistics or transport environment
• Knowledge of insurance claim procedures
• Exposure to customer contracts, rate structures, and SLA management
• Financial and commercial understanding

Duties & Responsibilities

• Administration
  • Manage and maintain customer rate cards within VFT.
  • Ensure accurate billing and invoicing processes
  • Update and upload monthly customer rates.
  • Generate and distribute operational and financial reports.
  • Oversee the daily carrier portal process.
  • Ensure compliance with billing procedures and company controls.
  • Drive process improvements to enhance operational efficiency and data integrity.
• Claims Management
  • Oversee the end-to-end claims process for customer and supplier claims.
  • Ensure claims are registered, investigated, and resolved within agreed timelines.
  • Review supporting documentation and validate claim submissions.
  • Liaise with customers, carriers, operations, finance, and insurers regarding claims.
  • Conduct root cause investigations and implement corrective actions.
  • Monitor claims trends and provide monthly reporting and analysis.
  • Ensure compliance with claims procedures, SOPs, and contractual requirements.
  • Drive reduction of repeat claims through proactive interventions.
• Team Leadership
  • Supervise and support Administration and Claims personnel.
  • Monitor workload allocation and productivity.
  • Conduct coaching, training, and performance management activities.
  • Ensure adherence to company policies, procedures, and service standards.
  • Foster a culture of accountability, continuous improvement, and customer focus.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Aff