Supervisor

Greys Recruitment; South Africa; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Medical Aid

Provident Fund

Commission structure

Career growth

Job summary

The Retail Store Supervisor role is based at Walmer Park Shopping Centre and requires an energetic leader to oversee daily store operations, coach a sales team, and deliver an exceptional customer experience. Availability to start immediately is essential for joining a leading fashion retailer.

The ideal candidate will drive sales through product knowledge, promotions, and customer engagement while maintaining high visual merchandising standards and strict stock control.

Qualifications

• Grade 12 (Matric).
• Minimum 2–4 years' supervisory experience within fashion/branded retail.
• Proven experience leading and motivating a retail sales team.
• Strong sales-driven mindset with a passion for customer service.

Responsibilities

• Supervise the daily operations of the retail store.
• Lead, motivate, and coach the sales team to achieve store sales targets.
• Deliver exceptional customer service and ensure a premium shopping experience.
• Drive sales through product knowledge, promotions, and customer engagement.
• Monitor staff performance and provide ongoing training and development.
• Assist with recruitment, onboarding, and scheduling of store staff.
• Ensure visual merchandising standards are maintained according to company guidelines.
• Manage stock control, stock takes, replenishment, and loss prevention.
• Handle customer queries and resolve complaints professionally.
• Monitor store housekeeping and ensure compliance with health and safety standards.
• Open and close the store in accordance with company procedures.
• Prepare daily sales reports and assist with administrative duties.
• Ensure company policies, procedures, and operational standards are adhered to at all times.

Skills

Leadership

Sales skills

Communication

Interpersonal skills

Numerical ability

Administrative skills

POS systems

Retail reporting

Education

Matric

Tools

POS systems

Retail reporting

Job description

Our client, a leading branded fashion and apparel retailer, is seeking an experienced and dynamic Store Supervisor to join their new store based at Walmer Park Shopping Centre.
The successful candidate will be passionate about fashion, customer service, and retail operations, with the ability to lead a team, drive sales, and ensure the store delivers an exceptional shopping experience. This is an excellent opportunity for a motivated retail professional looking to grow within a well-established national brand.

Key Responsibilities

• Supervise the daily operations of the retail store.
• Lead, motivate, and coach the sales team to achieve individual and store sales targets.
• Deliver exceptional customer service and ensure a premium shopping experience.
• Drive sales through product knowledge, promotions, and customer engagement.
• Monitor staff performance and provide ongoing training and development.
• Assist with recruitment, onboarding, and scheduling of store staff.
• Ensure visual merchandising standards are maintained according to company guidelines.
• Manage stock control, stock takes, replenishment, and loss prevention.
• Handle customer queries and resolve complaints professionally.
• Monitor store housekeeping and ensure compliance with health and safety standards.
• Open and close the store in accordance with company procedures.
• Prepare daily sales reports and assist with administrative duties.
• Ensure company policies, procedures, and operational standards are adhered to at all times.

Minimum Requirements

• Grade 12 (Matric).
• Minimum 2–4 years' supervisory experience within a fashion, apparel, footwear, or branded retail environment.
• Proven experience leading and motivating a retail sales team.
• Strong sales-driven mindset with a passion for customer service.
• Excellent communication and interpersonal skills.
• Good numerical ability and administrative skills.
• Experience with POS systems and retail reporting.
• Ability to work retail trading hours, including weekends and public holidays.
• Well-groomed, professional, and fashion-conscious.
• Reliable transport to and from Walmer Park Shopping Centre.
• Must be available to start immediately.

Preferred Requirements

• Previous experience working for a national fashion or apparel retailer.
• Knowledge of visual merchandising principles.
• Experience with stock management and shrinkage control.

Key Competencies

• Leadership and people management
• Sales and target-driven
• Customer service excellence
• Planning and organising
• Problem-solving
• Decision-making
• Attention to detail
• Time management
• Commercial awareness
• Teamwork
• Integrity and accountability
• Adaptability and resilience

Remuneration & Benefits

• Competitive basic salary
• Attractive commission structure
• Medical Aid
• Provident Fund
• Career growth and development opportunities within a leading fashion retailer

Ideal Candidate Profile

The ideal candidate is an energetic and enthusiastic retail leader who thrives in a fast-paced fashion environment. They enjoy developing people, achieving sales targets, maintaining high visual merchandising standards, and delivering an exceptional customer experience while ensuring efficient day-to-day store operations. Immediate availability is essential.