Subscriptions Partnership Manager

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

TFG (The Foschini Group) is seeking a Subscriptions Partnership Manager based in South Africa, Wes-Kaap. The successful candidate will oversee the strategic expansion of our media subscription business, engaging closely with various teams to implement a multi-tier model.

This senior role demands a strong background in subscription management, revenue generation, and cross-department collaboration, with a focus on optimizing customer acquisition and retention strategies.

Qualifications

• 5+ years of experience in managing subscription-based businesses.
• Strong analytical skills for subscription metrics and customer lifecycle.
• Exceptional negotiating ability and commercial insight.

Responsibilities

• Drive implementation of TFG Media's subscription business strategy.
• Manage and negotiate with key strategic partners.
• Track key metrics to improve customer acquisition and retention.

Skills

Subscription management experience

Strong revenue generation skills

Customer retention capabilities

Communication skills

Data-driven decision-making

Education

Business or legal related degree

Digital subscription management experience

Tools

Subscription management platforms

Analytics tools

Job description

The Subscriptions Partnership Manager is a senior role reporting to the Head of Media

The successful candidate will be responsible for driving implementation of the strategic expansion of the TFG Media subscription business, including identifying key strategic partners, pricing modelling, customer acquisition, retention, and revenue optimization.

The successful candidate would work closely with data analysts, finance specialists, legal, e-commerce, loyalty and the broader Media team to launch and drive a multi-tier subscription model across a wide-ranging value proposition.

Key Responsibilities:

• Success in managing or strong experience in a subscription-based businesses, demonstrating strong revenue generation and customer retention capabilities.
• Strong understanding of subscription metrics, cancellation analysis, and customer lifecycle management.
• Exceptional commercial insight and negotiating ability
• Ability to use data-driven insights to inform decision-making (with the analytics team).
• Strong communication and presentation skills to communicate strategy and results to external and internal stakeholders.
• Ability to collaborate effectively across different departments and functions.
• Experience with subscription management platforms and relevant analytics tools.
• Understanding of licensing models and/or legal contracts.
• Researching, identifying and negotiating with key product benefit partners to agree mutually beneficial product offerings on the TFG Media subscription platform at optimal pricing to ensure strong, fast market penetration and a highly competitive offering.
• Drive contract and licensing negotiations with key external partners (including international) across a wide range of industries including entertainment and technology
• Track and report key metrics including cancellations, customer lifetime value, acquisition costs and benefit usage and identify areas for improvement.
• Drive acquisition via digital marketing campaign and partnerships using customer segments and value propositions.
• Retention initiatives including value bundling, personalisation, incentives and loyalty propositions
• Drive revenue growth through acceptable profit margin (optimisation of pricing and expense management), customer upselling, cross-selling, and cancellation management.
• Drive strategy and vision:
• Drive strategy and roadmap for subscription volume and revenue growth
• Use customer data, industry research and consumer trends to improve consumer experience and subscription lifetime.
• Collaborate cross-functionally across business portfolios:
• Partner with business to ensure subscriptions initiatives are clearly represented and communicated including financial business cases for prioritization
• Project Execution:
• Execution of initiatives including go-to-market launch plans, and optimization recommendations
• Ensure strategies are documented and strategy document is regularly updated
• Regular reporting to internal key stakeholders and executives

Behaviours and Skills required

• Ability to effectively recognise and monetise market opportunities to ensure product and portfolio growth through creative and interactive platforms and campaigns
• Exceptional communication and people skills
• Strong drive to actively contribute to product brand growth, market share, and profitability
• Good judgement and forward‑planning skills
• Flair for creativity and a high attention to detail
• To be a team player, driven and motivated
• Lateral thinker who brings fresh new ideas to the table

Qualifications and Experience

Must:

• Business or legal related degree or commensurate experience
• Digital subscription management or platform experience
• Experience with licensing models / contracts

Preferred:

• Digital entertainment industry knowledge
• Loyalty program strategy and management insights

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.