Study Abroad Admissions & Enrollment Specialist

Bayswater Education Ltd.; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Bayswater Education Ltd. is a global network of educational centres offering language, study-abroad and experiential programmes. The role focuses on handling sales enquiries, advising prospective students on courses and enrolment, and maintaining CRM records to manage a diverse pipeline.

You will work with multiple teams to ensure a smooth student experience, deliver high-quality customer service and meet conversion targets while contributing to a multicultural, international environment.

Qualifications

• Fluency in written and spoken English and German/Spanish/French or other EU language.
• Previous sales experience in education, study-abroad, travel or services sector is preferred.
• Strong written and verbal communication skills, including confidence handling sales conversations by phone.
• Experience with international customers or in a multicultural environment is advantageous.
• Good organisation and time-management skills with the ability to manage multiple enquiries and follow-ups.
• Comfortable working toward targets and handling competing priorities under pressure.
• Experience with CRM and digital communication tools is advantageous.
• A degree in business, marketing, sales, languages, tourism or related field is desirable.
• Additional language skills (e.g., Arabic, Spanish or another language) are desirable.
• Customer service experience is desirable.

Responsibilities

• Respond to sales enquiries received by phone, email, the website and marketing channels, including social media, Google Ads and online directories.
• Advise prospective students on suitable courses, study destinations and the enrolment process, and support them throughout the sales journey.
• Maintain accurate and up-to-date records in the company CRM, including enquiry details, follow-up notes, activities, tasks and sales outcomes.
• Follow up promptly with prospective students, manage a varied pipeline and work towards agreed sales and conversion targets.
• Deliver consistently excellent customer service to students and partners, communicating in a courteous, clear and professional manner.
• Follow internal processes and procedures, resolve routine issues efficiently and escalates matters when appropriate.
• Collaborate with colleagues across Direct Sales, Admissions, Marketing and the schools to ensure a smooth student experience.

Skills

English fluency

Multilingual (German/Spanish/French)

Education

Business/Marketing/Sales/Languages degree or related

Tools

CRM software

Job description

Bayswater Education Ltd. is a global network of educational centres offering language, study-abroad and experiential programmes. The role focuses on handling sales enquiries, advising prospective students on courses and enrolment, and maintaining CRM records to manage a diverse pipeline.

You will work with multiple teams to ensure a smooth student experience, deliver high-quality customer service and meet conversion targets while contributing to a multicultural, international environment.