Student Success Manager

Virtustant; South Africa; Remote; ZAR 320,000 - 520,000; Full time

Job summary

Virtustant is seeking a Student Success Manager to ensure a smooth journey for medical school applicants and students. You will oversee student progress, coordinate with tutors, and handle daily operations to support achievement.

Role involves onboarding, shadowing current support workflows, and owning key lifecycle processes. Remain highly responsive, proactive, and organized while using AI tools to enhance efficiency. This is a full-time remote opportunity based in South Africa.

Qualifications

• Proven background in high-touch client services or customer success operations.
• Ability to manage large caseloads while maintaining quality.
• Strong organizational and problem-solving skills.

Responsibilities

• Complete tech onboarding and study company programs.
• Shadow live student support and advisor workflows.
• Master the student lifecycle and onboarding processes.
• Manage daily communication with the physician-tutor network and ensure SLAs.
• Take ownership of student onboarding and progress tracking.
• Handle high client volumes and conduct proactive check-ins every 2–4 weeks.
• Leverage AI tools to streamline workflows while personalizing student communication.
• Track academic milestones and enforce turnaround timelines.
• Resolve or elevate issues early.

Skills

C2 English proficiency

High-touch client services

Large caseload management

Organizational skills

Problem solving

Tools

Zendesk

Notion

Google Suite

Job description

Job Title: Student Success Manager

About The Company

Our client provides educational programs and support for medical school applicants and students.

Job Description

In this role, you will be responsible for ensuring students have a successful journey through our programs. You will manage student progress, communicate with our network of tutors, and handle daily operations to support student achievement.

You will start by completing technical onboarding and studying our programs. You will also shadow existing support and advisor workflows. You will learn the entire student lifecycle and take ownership of key processes like onboarding and progress tracking.

Responsibilities Of The Role

• Complete tech onboarding and study company programs.
• Shadow live student support and advisor workflows.
• Master the student lifecycle.
• Manage daily communication and service level agreements with the physician-tutor network.
• Take ownership of student onboarding and progress tracking.
• Manage high client volumes and conduct proactive check‑ins every 2–4 weeks.
• Leverage AI tools to streamline workflows while keeping student communication personal.
• Track academic milestones and enforce turnaround timelines.
• Resolve or elevate issues early.

Required Experience And Qualifications

• C2 English proficiency.
• Proven background in high‑touch client services or customer success operations.
• Ability to manage large caseloads and maintain quality.
• Strong organizational skills.
• Ability to solve problems proactively.

Preferred Skills

• Familiarity with pre‑med pathways, medical school admissions, MCAT/USMLE test timelines, or residency matching.
• Prior experience working directly with physicians or high‑level academic advisors.
• Ability to recognize and present relevant add‑on opportunities.

Personality

• Ultra‑proactive.
• Thick‑skinned.
• Possess extreme ownership.
• Naturally organized.
• Hyper‑responsive.
• Operate with a high degree of emotional intelligence.
• Solution‑oriented.
• Take total accountability for the student experience.
• Able to receive constructive criticism immediately and implement fixes.

Software & Tools

• Zendesk
• Notion
• Google Suite

Schedule

Monday to Friday

8:00 AM to 5:00 PM PST

• 40 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.