Student Success & Engagement Specialist

ADvTECH; Sandton; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

LinkedIn Learning access

Staff and family discounts on programs

Incentive bonus structure

Provident fund with Death & Funeral

Birthday vouchers

Competitive annual leave

Job summary

ADvTECH’s Emeris Sandton Campus is seeking a dedicated Student Relations Specialist to support student registrations, progression counselling, orientation, and ongoing queries. You will coordinate with academic operations, assist with policy communications, and help maintain student records with attention to privacy and quality service.

The role requires 2+ years administrative/customer service experience, a relevant degree, and strong interpersonal skills to engage with students across the

Qualifications

• Minimum of an Advanced Diploma or Degree (NQF Level 7)
• Postgraduate Diploma / Bachelor Honours Degree (NQF Level 8) advantageous.
• Minimum of 2 years administrative and customer service experience.
• 1 year of operational management/ project management experience.

Responsibilities

• Facilitates consultations with students regarding changes to registration contracts.
• Collaborates with Admission Centre to understand curriculum scenarios and advise accordingly.
• Supports the Retention Project on campus with Senior Specialist/Head roles.
• Delivers academic orientation for new and returning students with programme information.
• Manages dissemination of student policies and updates to stakeholders.
• Attends informal meet-and-greet sessions with students.
• Facilitates Programme Information Sessions and follow-up communications.
• Conducts class visits to address student concerns and provide updates.
• Provides assignment submission support with anti-plagiarism tools.
• Resolves student queries within SLA and escalates when needed.
• Captures details of student contacts in the academic system.
• Provides letters/documents generated from the system on request.
• Supports Student HUB queries and surveys rollout.
• Liaises with departments to stay updated on changes affecting students.
• Maintains student notes in the academic system and supports team.
• Complies with POPIA in handling student data.

Skills

Advanced interpersonal skills

Computer proficiency

Planning & time management

Results driven

Professionalism

Empathy

Customer service focus

Administrative skills

Education

Advanced Diploma or Degree

Postgraduate Diploma / Bachelor Honours advantageous

Tools

POPIA knowledge

Job description

ADvTECH’s Emeris Sandton Campus is seeking a dedicated Student Relations Specialist to support student registrations, progression counselling, orientation, and ongoing queries. You will coordinate with academic operations, assist with policy communications, and help maintain student records with attention to privacy and quality service.

The role requires 2+ years administrative/customer service experience, a relevant degree, and strong interpersonal skills to engage with students across the