Student Experience Advisor

Abantu Staffing Solutions; East London; On-site; ZAR 223,200 - 334,800; Full time

Job summary

Abantu Staffing Solutions is looking for a Student Services Consultant for their client in the education sector. This role focuses on delivering exceptional customer service by managing queries with empathy and professionalism.

The ideal candidate will have a Matric and a relevant post-school qualification, along with experience in a call centre. The position involves engaging with students, ensuring they feel valued, and adhering to company policies.

Qualifications

• 1-3 years of experience in a call centre environment.
• Track record as a high-performing individual in a Call Centre.
• Proficiency with computers, especially with CRM software, and strong typing skills.

Responsibilities

• Provide seamless customer service to the institution's clients.
• Respond efficiently and effectively to inquiries.
• Build lasting relationships with students and other stakeholders.

Skills

Building Organizational Relationships

Inspiring Trust

Self-confident Integrity

Visionary Thinking

Effective Verbal & Written Communication

Active Listening

Education

Grade 12 / Matric

Post-school Certificate or Diploma in Customer Service or Public Relations

Job description

Abantu Staffing Solutions is looking for a Student Services Consultant for their client in the education sector. This role focuses on delivering exceptional customer service by managing queries with empathy and professionalism.

The ideal candidate will have a Matric and a relevant post-school qualification, along with experience in a call centre. The position involves engaging with students, ensuring they feel valued, and adhering to company policies.