Student Relations Associate - Fixed-Term Contract

Emeris; Midrand; On-site; ZAR 112,000 - 156,000; Part time

Job summary

Emeris Online has vacancies for Junior Student Relations Specialist positions on a 4 Month Fixed-Term Contract in Midrand, South Africa. The role focuses on student registration, progression counselling, engagement, and support through efficient query resolution.

The ideal candidate will have a National Diploma/Advanced Certificate (NQF Level 6) and at least 1 year of administrative and customer service experience, plus exposure to operational or project management.

Qualifications

• Minimum qualification: National Diploma/Advanced Certificate (NQF Level 6).
• 1 year of administrative and customer service experience, plus 1 year in operational or project management.

Responsibilities

• Assist with student registration and academic progression counselling.
• Support student engagement and provide platform navigation guidance.
• Manage general enquiries via email/phone and log/cascade queries per SLA.
• Liaise with campus departments to stay updated on changes affecting student queries.
• Capture notes in the academic system and support the Academic Operations team.
• Identify trends in student queries and escalate when needed.
• Support rollout of student surveys and improve service delivery.

Skills

Interpersonal communication

Computer proficiency

Planning & time management

Results oriented

Professionalism

Empathy

Customer service focus

Administrative skills

Education

National Diploma/Advanced Certificate (NQF6)

Job description

Emeris Online has vacancies for Junior Student Relations Specialist positions on a 4 Month Fixed-Term Contract in Midrand, South Africa. The role focuses on student registration, progression counselling, engagement, and support through efficient query resolution.

The ideal candidate will have a National Diploma/Advanced Certificate (NQF Level 6) and at least 1 year of administrative and customer service experience, plus exposure to operational or project management.