Student Enrolment Agent

Abantu Staffing Solutions (Pty) Ltd; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Abantu Staffing Solutions (Pty) Ltd in South Africa seeks a Student Enrolment Agent to engage prospective students, explain course options, and guide them through the enrolment process for a smooth, positive experience.

The role requires Grade 12, 2+ years in contact centre sales, and proficiency with Microsoft Office and CRM systems. You will meet enrolment targets, maintain data accuracy, and uphold enrolment policies while delivering professional, helpful service.

Qualifications

• Matric is required.
• 2+ years contact centre sales experience.
• Private Education experience is advantageous.

Responsibilities

• Meet and exceed enrolment targets by developing and working leads.
• Drive conversion by providing prospective students with valuable product information to aid decisions.
• Answer product-related questions clearly and professionally.
• Timeous, accurate data entry and maintenance of database pipelines.
• Ensuring enrolment processes, business rules, and policies are followed.
• Develop yourself via QA assessments and student feedback to grow skills.

Skills

Team player

Independent/self-organised

Goal-driven

Verbal & written communication

Education

Grade 12 / Matric

Tools

CRM software

MS Office

Job description

Overview

Our client is seeking a Student Enrolment Agent to join their team. The successful incumbent will be responsible for engaging with prospective students through various communication channels and providing comprehensive information on our clients' course offerings, helping prospective students understand the benefits of their programs. Assist prospective students in selecting the most suitable course based on their individual needs and career goals, and guide them through the enrolment process, ensuring they have a seamless and positive experience.

Minimum Requirements

• Grade 12 / Matric
• Any other sales-related courses would be advantageous
• 2 + years of contact centre sales experience.
• Private Education-related experience is advantageous
• Proficiency in Microsoft Office Suites and CRM software

Job Responsibilities

• Meet and exceed individual and team enrolment targets, by developing and working leads provided to you, to drive applications and enrolment.
• Conversion rate – drive conversion by providing prospective students with valuable and useful product-related information to make an informed decision.
• Answer all product-related questions clearly and professionally.
• Timeous, accurate data entry and maintenance of database pipelines
• Ensuring enrolment processes, business rules, and policies are always followed.
• Develop yourself by using the quality assurance assessment and student feedback to grow your skills and abilities. Use opportunities, both formal and informal, to continuously develop yourself.

Key Competencies / Skills

• Team player
• Ability to work independently and be self-organised
• Goal-driven with Self-Confidence to drive own performance
• Effective verbal and written communication