Strategic Virtual Account Manager – Hybrid/Remote

Brambles; Sandton; Hybrid; ZAR 420,000 - 660,000; Full time

Job summary

CHEP is seeking a commercially driven, relationship-focused Virtual Account Manager to partner with customers as a trusted advisor and value creator. You’ll manage a portfolio, lead virtual engagements, and drive growth, efficiency and Customer satisfaction.

You’ll work across Sales, Operations, Logistics, Finance and Support, shaping a new engagement model while delivering results that align with CHEP’s sustainability and customer success goals.

Qualifications

• 3–5 years in a customer-facing commercial role.
• Experience managing customer relationships with management-level stakeholders.
• Strong commercial acumen to identify business opportunities.
• Experience owning customer outcomes, projects, portfolios or business initiatives.
• Strong analytical skills and confidence working with data and reporting.
• Intermediate to advanced Excel capability.
• Excellent communication and relationship-building skills.
• Relevant tertiary qualification in Commerce, Business, Marketing, Supply Chain, Logistics or a related field.

Responsibilities

• Manage a portfolio of customers as their primary point of contact and trusted business partner.
• Lead virtual customer engagements and business reviews.
• Proactively identify opportunities to improve customer performance and unlock growth.
• Translate data and insights into meaningful customer conversations.
• Resolve challenges by collaborating with teams across Sales, Operations, Logistics, Finance and Customer Support.
• Drive customer satisfaction, retention and portfolio health.
• Maintain accurate customer information and pipeline opportunities within Salesforce.
• Actively contribute ideas that help shape the future of virtual customer engagement at CHEP.

Job description

CHEP is seeking a commercially driven, relationship-focused Virtual Account Manager to partner with customers as a trusted advisor and value creator. You’ll manage a portfolio, lead virtual engagements, and drive growth, efficiency and Customer satisfaction.

You’ll work across Sales, Operations, Logistics, Finance and Support, shaping a new engagement model while delivering results that align with CHEP’s sustainability and customer success goals.