Virtual Account Manager

Brambles; Sandton; Hybrid; ZAR 420,000 - 660,000; Full time

Job summary

CHEP is seeking a commercially driven, relationship-focused Virtual Account Manager to partner with customers as a trusted advisor and value creator. You’ll manage a portfolio, lead virtual engagements, and drive growth, efficiency and Customer satisfaction.

You’ll work across Sales, Operations, Logistics, Finance and Support, shaping a new engagement model while delivering results that align with CHEP’s sustainability and customer success goals.

Qualifications

• 3–5 years in a customer-facing commercial role.
• Experience managing customer relationships with management-level stakeholders.
• Strong commercial acumen to identify business opportunities.
• Experience owning customer outcomes, projects, portfolios or business initiatives.
• Strong analytical skills and confidence working with data and reporting.
• Intermediate to advanced Excel capability.
• Excellent communication and relationship-building skills.
• Relevant tertiary qualification in Commerce, Business, Marketing, Supply Chain, Logistics or a related field.

Responsibilities

• Manage a portfolio of customers as their primary point of contact and trusted business partner.
• Lead virtual customer engagements and business reviews.
• Proactively identify opportunities to improve customer performance and unlock growth.
• Translate data and insights into meaningful customer conversations.
• Resolve challenges by collaborating with teams across Sales, Operations, Logistics, Finance and Customer Support.
• Drive customer satisfaction, retention and portfolio health.
• Maintain accurate customer information and pipeline opportunities within Salesforce.
• Actively contribute ideas that help shape the future of virtual customer engagement at CHEP.

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our[Hybrid Work Model](https://urldefense.com/v3/ https:/nam12.safelinks.protection.outlook.com/?url=https3A2F2Fwww.youtube.com2Fwatch3Fv3DA17SyZVJM8826t3D46s&data=047C01Cdante40sayitloud.us7Cbd0520a38f5b4cf5217908d9e4eacb6c7C2c02d76e40374bffa2b1c104fbb1ce917C07C6377925193525846817CUnknown7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn03D7C3000&sdata=5sr43hFkHrq3lpQyYEY80aZ3n3plQMib95NSRWnCmmw*3D&reserved=0 ;JSUlJSUlJSUlJSUlJSUlJSUlJSUl!!HDu-1JFExg!FoxqXcTulynadywQlhAnaeT17qHc8fKzsePLX5SECcnm3He2vUvGwJ3ux48jDtkusbE$).

Job Description

Key Responsibilities May Include:

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

At CHEP, we’re transforming the way we engage with our customers, and we’re looking for talented professionals to help lead that journey.

We’re seeking a commercially driven, relationship-focused individual to join our team as a Virtual Account Manager. This is more than an account management role. It’s an opportunity to become a trusted advisor to customers, help solve complex business challenges, identify growth opportunities, and directly influence customer success.

As one of the first members of our Virtual Account Management team, you’ll play a key role in shaping a new customer engagement model while partnering with customers to create long-term value for their businesses and ours.

What You’ll Do

You’ll manage a portfolio of customers, serving as their primary point of contact and trusted business partner.

Working at the intersection of customer experience, commercial growth and operational excellence, you’ll:

• Build strong relationships with customer managers and key decision makers.
• Lead virtual customer engagements and business reviews.
• Proactively identify opportunities to improve customer performance and unlock growth.
• Translate data and insights into meaningful customer conversations.
• Resolve challenges by collaborating with teams across Sales, Operations, Logistics, Finance and Customer Support.
• Drive customer satisfaction, retention and portfolio health.
• Maintain accurate customer information and pipeline opportunities within Salesforce.
• Actively contribute ideas that help shape the future of virtual customer engagement at CHEP.

Essential Experience

• 3-5 years’ experience in a customer-facing commercial role such as Account Management, Customer Success, Business Development, Customer Relations or Sales Support.
• Experience managing customer relationships and engaging with management-level stakeholders.
• Strong commercial acumen with an ability to identify business opportunities and understand customer drivers.
• Experience owning customer outcomes, projects, portfolios or business initiatives.
• Strong analytical skills and confidence working with data and reporting.
• Intermediate to advanced Excel capability.
• Excellent communication and relationship-building skills.
• Relevant tertiary qualification in Commerce, Business, Marketing, Supply Chain, Logistics or a related field.

Beneficial Experience

• Experience working with Salesforce or a similar CRM platform.
• Exposure to FMCG, Supply Chain, Logistics or related industries.
• Power BI experience.

If you’re energized by building relationships, solving business problems, uncovering opportunities, and creating value for customers, we’d love to hear from you.

#LI-BM1

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.