Strategic Service Owner: Programme & BA Leadership

Games Global; Durban; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary

Leadership development

Career growth opportunities

Job summary

Games Global is seeking a Service Owner to lead end-to-end delivery of Programme Management and Business Analysis services. You will drive strategy, mentor professionals, and align initiatives with business outcomes in a fast-paced tech environment.

You will own roadmaps, manage multi-workstream programmes, govern budgets and risks, and partner with senior leaders to translate business needs into measurable value. Strong leadership, agile experience, and deep understanding of SDLC are essential.

Qualifications

• Minimum 5 years proven people leadership experience.
• Minimum 10 years experience in the software industry.
• Minimum 8 years managing complex, multi-workstream programmes.
• Minimum 5 years experience in Business Analysis.

Responsibilities

• Lead and develop a high-performing team of Business Analysts, Programme Managers, and Project Managers.
• Own the end-to-end delivery, performance, and continuous improvement of Programme and Business Analysis services.
• Drive the successful delivery of strategic business initiatives and ensure measurable business value is achieved.
• Establish service strategies, roadmaps, objectives, and performance measures aligned to organisational goals.
• Lead complex, multi-workstream programmes from initiation through to delivery and benefits realisation.
• Manage programme scope, budgets, timelines, resources, risks, dependencies, and governance structures.
• Partner with senior leaders and executive stakeholders to drive strategic alignment and decision-making.
• Ensure business requirements are effectively defined, analysed, validated, and translated into successful business outcomes.
• Champion business analysis standards, methodologies, and best practices across the organisation.
• Drive service excellence through data-driven decision-making, KPI management, and continuous improvement initiatives.
• Oversee service management activities, including SLA management, incident management, change management, and operational performance.
• Coach, mentor, and develop team members while creating clear succession and career development plans.

Skills

People leadership

Stakeholder management

Business analysis

Programme management

Agile methodologies

Strategic thinking

Cross-functional leadership

Financial analysis

Education

Tertiary qualification in IT/Engineering/Business

Job description

Games Global is seeking a Service Owner to lead end-to-end delivery of Programme Management and Business Analysis services. You will drive strategy, mentor professionals, and align initiatives with business outcomes in a fast-paced tech environment.

You will own roadmaps, manage multi-workstream programmes, govern budgets and risks, and partner with senior leaders to translate business needs into measurable value. Strong leadership, agile experience, and deep understanding of SDLC are essential.