Strategic Service Owner: Programme & Analysis Leader

Games Global Operations Limited

Durban

On-site

ZAR 1,200,000 - 1,600,000

Full time

42 hours ago

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Benefits offered by this job

Competitive salary and benefits

Job summary

Games Global in Durban seeks a Service Owner to lead a strategic service area underpinning delivery of major initiatives. You will shape strategy, lead senior professionals, and partner with executive stakeholders to drive measurable business value.

You will own end-to-end delivery of Programme and Business Analysis services, establish roadmaps, manage multi-workstream programmes, and coach high-performing teams in agile and hybrid environments. Competitive salary and benefits offered.

Qualifications

Relevant tertiary qualification in IT, Engineering, Business, or related field.
Programme or Project Management certification (PMP, PRINCE2, MSP, Agile, or SAFe).
Business Analysis certification (CBAP, CCBA, BCS Business Analysis, or similar).
Minimum 5 years proven people leadership experience, including direct line management of a team.
Minimum 10 years' experience in the software industry.
Minimum 8 years managing complex, multi-workstream programmes.
Minimum 5 years' experience in Business Analysis.

Responsibilities

Lead and develop a high-performing team of Business Analysts, Programme Managers, and Project Managers.
Own the end-to-end delivery, performance, and continuous improvement of Programme and Business Analysis services.
Drive the successful delivery of strategic business initiatives and ensure measurable business value is achieved.
Establish service strategies, roadmaps, objectives, and performance measures aligned to organisational goals.
Lead complex, multi-workstream programmes from initiation through to delivery and benefits realisation.
Manage programme scope, budgets, timelines, resources, risks, dependencies, and governance structures.
Partner with senior leaders and executive stakeholders to drive strategic alignment and decision-making.
Ensure business requirements are effectively defined, analysed, validated, and translated into successful business outcomes.
Champion business analysis standards, methodologies, and best practices across the organisation.
Drive service excellence through data-driven decision-making, KPI management, and continuous improvement initiatives.
Oversee service management activities, including SLA management, incident management, change management, and operational performance.
Coach, mentor, and develop team members while creating clear succession and career development plans.