Strategic QuickBooks Online Bookkeeper - Client-Facing

Employer.com; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

MainStreet is seeking a dedicated professional to join our team in Johannesburg, handling bookkeeping and client management for US-based clients. You will categorize transactions, reconcile accounts, and conduct monthly reviews, while serving as the primary contact across chat, email, and phone.

The role emphasizes clear, empathetic communication and strong client relationships. The ideal candidate holds a QuickBooks Online Certification and has 1+ year in bookkeeping and customer-facing roles,

Qualifications

• Must have QuickBooks Online Certification (active)
• 1+ year of bookkeeping, auditing, or tax prep
• 1+ year of customer-facing or client service experience
• Clear, confident, professional English communication
• Strong customer service mindset with ability to explain financial info clearly
• Hands-on experience using QuickBooks Online
• High attention to detail and proactive approach
• Degree in Accounting/Finance or equivalent experience

Responsibilities

• Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
• Identify and resolve discrepancies with care and attention to detail
• Conduct monthly financial reviews to ensure books are accurate and up to date
• Serve as the main point of contact for clients via chat, email, and phone
• Provide empathetic, professional communication and build strong client relationships
• Explain financial information in a way clients can easily understand
• Take initiative to identify and resolve client concerns proactively
• Own the client experience from start to finish, ensuring satisfaction and trust
• Collaborate with internal teams using Bench App, Salesforce, and Slack

Skills

English proficiency

Customer service

Attention to detail

Problem solving

Proactive approach

Communication skills

Education

Degree in Accounting/Finance

Tools

Bench App

Salesforce

Slack

QuickBooks Online

Job description

MainStreet is seeking a dedicated professional to join our team in Johannesburg, handling bookkeeping and client management for US-based clients. You will categorize transactions, reconcile accounts, and conduct monthly reviews, while serving as the primary contact across chat, email, and phone.

The role emphasizes clear, empathetic communication and strong client relationships. The ideal candidate holds a QuickBooks Online Certification and has 1+ year in bookkeeping and customer-facing roles,