Quickbooks Certified Bookkeeper

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

MainStreet is seeking a detail-oriented Bookkeeper to support small business clients with accurate books and clear financial communication.

You will reconcile accounts, run monthly reviews, and serve as the primary contact for U.S.-based clients via chat, email, and phone, collaborating with Bench App, Salesforce, and Slack to resolve issues and improve client satisfaction.

Qualifications

• Active QuickBooks Online Certification is required.
• 1+ year of bookkeeping, auditing, or tax preparation.
• 1+ year of customer-facing or client service experience — ideally supporting U.S.-based clients.
• Excellent spoken and written English proficiency.
• Strong customer service mindset with the ability to explain financial information clearly.
• Hands-on experience using QuickBooks Online.
• High attention to detail and proactive problem solving.

Responsibilities

• Accurately categorize transactions, reconcile accounts, and maintain clean ledgers.
• Identify and resolve discrepancies with care and attention to detail.
• Conduct monthly financial reviews to ensure every client’s books are accurate and up to date.
• Serve as the main point of contact for your clients — small business owners who rely on your guidance.
• Provide empathetic, professional, and clear communication across chat, email, and phone.
• Build strong relationships by explaining financial information in a way clients can easily understand.
• Take initiative to identify and resolve client concerns proactively.
• Own the client experience from start to finish, ensuring satisfaction and trust.
• Collaborate with internal teams using tools like Bench App, Salesforce, and Slack.

Skills

Communication

Customer Service

Problem Solving

Attention to detail

Education

Degree in Accounting or Finance

Tools

Bench App

Salesforce

Slack

Job description

MainStreet is on a mission to transform every small business owner into an expert backoffice champion. By integrating accounting, HR, and hiring, we give growing companies a single, streamlined solution to manage their people, finances, and operations. The result is more efficiency, better transparency, and less friction—so teams can focus on scaling their business, not managing complexity.

Job Description

• Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
• Identify and resolve discrepancies with care and attention to detail
• Conduct monthly financial reviews to ensure every client’s books are accurate and up to date

Client Support & Communication

• Serve as the main point of contact for your clients — small business owners who rely on your guidance
• Provide empathetic, professional, and clear communication across chat, email, and phone
• Build strong relationships by explaining financial information in a way clients can easily understand

Problem Solving & Ownership

• Take initiative to identify and resolve client concerns proactively
• Own the client experience from start to finish, ensuring satisfaction and trust
• Collaborate with internal teams using tools like Bench App, Salesforce, and Slack

Qualifications

• QuickBooks Online Certification is required (active certification)
• 1+ year of experience in bookkeeping, auditing, or tax preparation
• 1+ years of customer-facing or client service experience — ideally supporting U.S.-based clients
• Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
• Strong customer service mindset with the ability to explain financial information clearly and empathetically
• Hands-on experience using QuickBooks Online
• High attention to detail, strong problem-solving skills, and a proactive approach
• Degree in Accounting, Finance, or related field (or equivalent experience)

Additional Information

• Must be based in the Johannesburg area and available to work North American business hours (9 AM – 5 PM EST or PST)
• Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow

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