Quickbooks Certified Bookkeeper

SmartRecruiters, Inc.; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

MainStreet (Bench) in Johannesburg seeks an experienced bookkeeper with client-facing responsibilities to manage client finances and provide clear financial guidance. You will categorize transactions, reconcile ledgers, and perform monthly reviews to keep books accurate.

You will be the primary contact for small business clients, delivering empathetic, professional communication across chat, email, and phone, while collaborating with teams through Salesforce and Slack.

Qualifications

• Active QuickBooks Online Certification is required.
• 3+ years of experience in bookkeeping, auditing, or tax preparation.
• 1+ years of customer-facing or client service experience, ideally supporting U.S.-based clients.
• Excellent spoken and written English proficiency.
• Strong customer service mindset with ability to explain financial information clearly.
• Hands-on experience using QuickBooks Online.
• Degree in Accounting, Finance, or related field (or equivalent).

Responsibilities

• Accurately categorize transactions, reconcile accounts, and maintain clean ledgers.
• Identify and resolve discrepancies with care and attention to detail.
• Conduct monthly financial reviews to ensure books are accurate and up to date.
• Serve as the main point of contact for clients via chat, email, and phone.
• Provide empathetic, professional communication and build trusted client relationships.
• Take initiative to identify and resolve client concerns and own the client experience.
• Collaborate with internal teams using Salesforce and Slack.

Skills

Bookkeeping

Client service

Communication

Attention to detail

Problem solving

Education

Bachelor's degree in Accounting or related field

Tools

QuickBooks Online

Salesforce

Slack

Job description

MainStreet (Bench) is on a mission to transform every small business owner into an expert backoffice champion. By integrating accounting, HR, and hiring, we give growing companies a single, streamlined solution to manage their people, finances, and operations. The result is more efficiency, better transparency, and less friction—so teams can focus on scaling their business, not managing complexity.

Job Description

• Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
• Identify and resolve discrepancies with care and attention to detail
• Conduct monthly financial reviews to ensure every client’s books are accurate and up to date

Client Support & Communication

• Serve as the main point of contact for your clients — small business owners who rely on your guidance
• Provide empathetic, professional, and clear communication across chat, email, and phone
• Build strong relationships by explaining financial information in a way clients can easily understand

Problem Solving & Ownership

• Take initiative to identify and resolve client concerns proactively
• Own the client experience from start to finish, ensuring satisfaction and trust
• Collaborate with internal teams using tools likeSalesforceand Slack

Qualifications

• QuickBooks Online Certification is required (active certification)
• 3+ years of experience in bookkeeping, auditing, or tax preparation
• 1+ years of customer-facing or client service experience — ideally supporting U.S.-based clients
• Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
• Strong customer service mindset with the ability to explain financial information clearly and empathetically
• Hands-on experience using QuickBooks Online
• High attention to detail, strong problem-solving skills, and a proactive approach
• Degree in Accounting, Finance, or related field (or equivalent experience)

Additional Information

• Must be based in the Johannesburg area and available to work North American business hours (9 AM – 5 PM PST)
• Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow